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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
935 Reviews

935 Reviews of Laird Noller Ford of Lawrence - Service Center

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November 13, 2024

They worked very hard to correct the problems and staid in contact with me through the process. More

by johnritamae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber service dept. 5 stairs
Nov 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 12, 2024

Laird Noller ford collects good people. Everyone I have met there was friendly and competent More

by Moodles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn smith
Nov 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for your sharing your excellent experience purchasing from our dealership! We appreciate you very much!

November 12, 2024

Amber did a great job of making sure all my concerns were on the ticket for the service tech, she even remembered me in general from former visits. She did a good job following up with me when she left for l More

by prepperdealmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Mitchell, Jayde
Nov 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 12, 2024

Recall was for 2 different issues. Resolved one. The other has been back ordered since February! It’s very visible (piece on side of windshield). Frustrating. More

by cyulich59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Nov 17, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear you have had to wait. I assure you we are trying to get the part you need as quickly as possible, unfortunately sometimes the availability of parts does limit us.

November 12, 2024

All personnel were customer-focused and knowledgeable. They kept me informed of the progress on my car. More

by jeannetteterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Nov 17, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 11, 2024

They called me to schedule a fix for a recall, and kept bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I More

by anne.longhibler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashton Orcutt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Nov 17, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear that you did not have a good experience with the service department. It can be hard waiting on the manufacturer to get us parts. We would appreciate the opportunity to get to the bottom of your experience and assist in whatever way we can. My name is Angela and my email is amancuso@lairdnoller.com

November 10, 2024

Tried to call, text, email for about 2 straight weeks to get an oil change and schedule a service appointment for a recall and car issue. NO ONE answered but 1 time, put me on hold for ever then came back a More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clearly there is no service department.
Nov 17, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear that you did not have a good experience with our service. We would appreciate the opportunity to get to the bottom of your experience and assist in whatever way we can. My name is Angela and my email is amancuso@lairdnoller.com

November 09, 2024

The service was not careful or thorough. My car was returned to me with the inside filthy. That was an easy-enough fix, just had to go back in to ask someone to wipe it down. I did not re More

by KASSIDIEKARNS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Nov 10, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear you had this experience. I would appreciate the opportunity to learn more and make this right. My name is Angela and my email is amancuso@lairdnoller.com Thank You.

November 09, 2024

Communication regarding how long it was going to take was sporadic. I dropped off at 800am and it wasn't disclosed that that wasn't going to start getting worked on then. And then it took 2 entire days. Very More

by nmpetrie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
Nov 10, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear you had to wait longer than expected and felt the price was unfair. We do our best to ensure we are transparent with our prices and work as fast as possible to get your vehicle fixed in a timely manner. Please reach out to me directly at amancuso@lairdnoller.com My name is Angela. Thank You

November 08, 2024

No communication Service quality average Not loyality friendly Be be be ne no hi hio More

by jwloftus123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Nov 10, 2024 -

Laird Noller Ford of Lawrence responded

We are sorry to hear you had this experience. I would appreciate the opportunity to learn more and make this right. My name is Angela and my email is amancuso@lairdnoller.com Thank You.

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