Laird Noller Ford of Lawrence - Service Center

The service department had overbooked the date for my first appointment and even though I had made the appointment several days in advance, I'd have to wait until late afternoon. Amber scheduled a new a first appointment and even though I had made the appointment several days in advance, I'd have to wait until late afternoon. Amber scheduled a new appointment for me on a different day. It seemed that the overbooking was due to the online appointment scheduling system where to people who answer the phone have no idea how many service appointments are made and for what kind of service on any given day. The word count and encouragement line "Nice work" are not necessary and annoying. More

The only place I go to for my car to get fix. The employees are very nice and know my name. Amber does very to communicate with me and keep me updated on my car. Thank You The employees are very nice and know my name. Amber does very to communicate with me and keep me updated on my car. Thank You More

I received a call to schedule oil change saying they were giving a deal for 59 dollars. I pick up my vehicle and it was 120 dollars. False advertisement. Don’t promise 59 dollars hidden under fees and fin giving a deal for 59 dollars. I pick up my vehicle and it was 120 dollars. False advertisement. Don’t promise 59 dollars hidden under fees and fine print. I don’t know if I will ever return or recommend this place to anyone else. More

Horrible service. I started having problems with my vehicle from day one. Took over a month to get a part in for a common model car. In the meantime my vehicle brok I started having problems with my vehicle from day one. Took over a month to get a part in for a common model car. In the meantime my vehicle broke down for another reason, which lead to a extremely high tow bill and me being without the vehicle for another couple of weeks while I had to wait for the needed parts for that issue. This all after an extended service wait time before I could initially take the car home. So, my guess is the dealer knew they had a lemon and were hoping some sucker would buy it. Avoid, untrustworthy. More

For my 100,000 mile oil change and service I called the Quick Lane to set up an appointment. I was directed to voicemail where I left a message asking to schedule that service. A few hours later I got a ca Quick Lane to set up an appointment. I was directed to voicemail where I left a message asking to schedule that service. A few hours later I got a call back and scheduled the service. It took 1-1/4 hour for this “quick” service. For my 105,000 oil change and service I again called the Quick Lane and again was directed to voicemail Where I left a message to schedule that service work. Never got a call back. I in turn went to Valvoline Instant Oil Change where I had the same multi point service work and tire rotation done which was completed in about 45 minutes, without an appointment. I think they have earned my business. More

I'm heading back for a third time this week to get something fixed. They ordered the parts, only to be told after an hour that they were still missing a part to fix my car. I drive 30 minutes to the d something fixed. They ordered the parts, only to be told after an hour that they were still missing a part to fix my car. I drive 30 minutes to the dealership. Do better! More

Every thing ok. Was disappointed that the works package was so expensive. Please make sure I get my Forpass points Was disappointed that the works package was so expensive. Please make sure I get my Forpass points More

My review is simple, I asked for an appointment to get my truck repaired, I was on time they took care of me in a good time and they were courteous. I will return. truck repaired, I was on time they took care of me in a good time and they were courteous. I will return. More

Brett was great to work with and took care of all all of my needs. my needs. More

Work was ok. Price was totally unrelated to the $69 special. $19.40 for supplies is nuts. Had a visit with service mgr in main building. Good guy! Price was totally unrelated to the $69 special. $19.40 for supplies is nuts. Had a visit with service mgr in main building. Good guy! More