Laird Noller Ford of Lawrence - Service Center

A mistake was made and when I noticed it, the representative helped to make it right during that same visit. representative helped to make it right during that same visit. More

Made online appointment but wasn't expected upon arrival. Hour and 15 min for oil change and tire rotation - longer than I would have liked but they made it work and the waiting area was comfortable. Updat Hour and 15 min for oil change and tire rotation - longer than I would have liked but they made it work and the waiting area was comfortable. Updates on progress friendly and appreciated. More

Disappointing customer service. Main contact i spoke with might need training on how to put the customer first. Main contact i spoke with might need training on how to put the customer first. More

I had my oil changed in the quick land service and when I got home I lifted my hood and they didn’t even put my oil cap back on. It was still wrapped in a rag on the front edge of my truck. I have had many i got home I lifted my hood and they didn’t even put my oil cap back on. It was still wrapped in a rag on the front edge of my truck. I have had many issues with the quick service dept. More

Unhappy about wait time. 8:30app/after 11done for oil change tire rotationWhy have appointment 8:30app/after 11done for oil change tire rotationWhy have appointment More

Buying experience was not pleasant and won't buy there again. Service experience was okay. again. Service experience was okay. More

I ask three times at least for them to do the works package. Called said car was ready, ask again & they said sorry. Was not happy & made it very clear. They did get the oil changed once I complained b package. Called said car was ready, ask again & they said sorry. Was not happy & made it very clear. They did get the oil changed once I complained but not the works package so no tire rotation or fluid check or inspection. Not happy with service. More

Fantastic service! ! They are so kind, prompt, and vacuum my car before I leave! Always a good experience! ! They are so kind, prompt, and vacuum my car before I leave! Always a good experience! More

Good service! I have been here for more than 5 times. Im very satisfied with their service I have been here for more than 5 times. Im very satisfied with their service More

Service has always been professional and all of my concerns/questions answered at each appointment concerns/questions answered at each appointment More