Laird Noller Ford of Lawrence - Service Center

Not trustworthy or honest. Won’t use again. Thirty year customer never treated so poorly. Won’t use again. Thirty year customer never treated so poorly. More

Seemed like 1 1/2 hours to wait for a “lube, oil and filter” appointment was excessive. I arrived at (or before) the designated time, 30 minutes elapsed before my car was even driven into a service bay filter” appointment was excessive. I arrived at (or before) the designated time, 30 minutes elapsed before my car was even driven into a service bay, then another hour elapsed before my car was finished. There was no air conditioning in the lobby, and the service tech was still a student. Maybe that explains the extended wait, idk. More

Called multiple times to the Topeka location with no return call. This location is nothing like the dealer in Lawrence. return call. This location is nothing like the dealer in Lawrence. More

Good service, just when I walked in wasn’t clear at first who to check in or be helped by. who to check in or be helped by. More

It was very good but I was surprised by the cost of the wiper blades wiper blades More

Awesome experience and love my car! ! will definitely recommend people to purchase cars here! Kaiyana sold me my car and was so informative and helpful! ! will definitely recommend people to purchase cars here! Kaiyana sold me my car and was so informative and helpful! More

Reception is always super nice and welcoming and they don’t bother me when I fall asleep lol don’t bother me when I fall asleep lol More

Moved the location back to the main dealership lot and failed to mention that fact when making appointment. Plus the waiting area is now small and the staff is loud. It’s like they’re sitting right on top failed to mention that fact when making appointment. Plus the waiting area is now small and the staff is loud. It’s like they’re sitting right on top of you. More

Great service…. Haley was awesome, knowledgeable and courteous.I’ll definitely be back for other services in the future. Haley was awesome, knowledgeable and courteous.I’ll definitely be back for other services in the future. More