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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
930 Reviews

930 Reviews of Laird Noller Ford of Lawrence - Service Center

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April 03, 2025

The technicians are extremely knowledgeable and true assets to a phenomenal experience, they emboldened my confidence in automotive repair, done right the first time. More

by JOE.C.KIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the fantastic feedback! We're proud of our technicians and glad they earned your confidence. We'll be here anytime you need us!

March 30, 2025

Jayde was enthusiastically helpful and got my car in and out quickly. Service was great. More

by DAVIDDEWAR44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde
Apr 01, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're thrilled to hear that Jayde provided enthusiastic and efficient service. If you ever need anything in the future, we’re here to help. Safe travels!

March 29, 2025

The lady that checked us in to get the truck looked at assumed that we put stop leak in our ac unit and then the ac guy would not look at our ac and just told us that we needed a whole new unit. We took i More

by bodie V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Laird Noller Ford of Lawrence responded

We apologize for the miscommunication. Our advisor was under the impression that he was directly told that top leak was used. Our machines are not compatible.

March 27, 2025

Laird Noller's service people are all excellent. I have rarely taken my 2014 F150 King Ranch to a dealer, but when I needed a new motor/engine, there was no better place to go. The new engine deve More

by D.Lee.O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn
Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 25, 2025

Had an appointment at 9. Was told that's not when the repairs start. And that it could take all day as it was Friday, mind you I setup the appointment 2 weeks beforehand. Was More

by SOWERS.122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Manzanera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

We are sorry to hear we didn’t fully meet your expectations. If we can be of further assistance please reach out to us at customerconcerns@lairdnoller.com thank you

March 25, 2025

Was good service by Jayde Collie excellent customer service, would love to come back just to work with her. More

by daultonblake141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Collie
Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 25, 2025

Everyone was friendly and did their part. Work was completed on schedule and checkout was efficient. More

by aabel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 25, 2025

Although it is taking awhile to get my car done, it has been a pleasant experience. More

by kbryant470
Recommend Dealer
Yes
Employees Worked With
Jade
Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 22, 2025

Service was awesome and I would recommend this car dealer to my friends and family More

by SPRULYNN723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 22, 2025

I took my car in because the check engine light was on. I was contacted the same day with the prognosis and told the parts would be ordered and in the next day. I had a rental which had to be returned by More

by cawaisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade
Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

We are sorry to hear we didn’t fully meet your expectations. If we can be of further assistance please reach out to us at customerconcerns@lairdnoller.com