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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
987 Reviews

987 Reviews of Laird Noller Ford of Lawrence - Service Center

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June 14, 2025

Levi was very thorough, professional and friendly. I appreciated his thoroughness and he explained things clearly. More

by FLIS48
Recommend Dealer
Yes
Employees Worked With
Levi
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind review! We're so glad to hear that Levi provided you with thorough, professional, and friendly service. Clear communication is something we take pride in, and we’re happy it made a difference in your experience. We’ll be sure to pass along your appreciation to him!

June 13, 2025

Took a half hour to get served when we had and appointment. Charged $50 for a taillight replacement, where the bulb is an $8 part. More

by LON.MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

We’re sorry to hear about the wait and your concerns regarding the taillight replacement charge. We strive to provide timely service and transparent pricing, and we regret that this wasn’t your experience. We’d like to learn more and discuss this with you directly. Please reach out to us at bfloyd@lairdnoller.com with your contact information so we can work toward a resolution. Thank you for your feedback.

June 13, 2025

The service reps were very helpful and answered all my questions. The review of needed service an options was very useful. The service was completed well More

by mcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde also helped me 5 stars too
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We're glad our service reps were helpful and took the time to answer all your questions. It's great to hear that the review of needed services and options was useful and that everything was completed to your satisfaction. We appreciate your trust and look forward to serving you again!

June 12, 2025

Easy to schedule service and friendly staff. Serviced my truck and solved a software issue. Very happy. More

by clminter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're happy to hear that scheduling was easy and that our team was friendly and helpful. Glad we could get your truck serviced and resolve the software issue. We appreciate your business and look forward to seeing you next time!

June 12, 2025

Service for the most part was good except the tire pressure adjustment. The correct tire pressure adjustment is a very important aspect of the service. More

by dean4635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad to hear most of the service met your expectations, but we understand how important proper tire pressure adjustment is and apologize for missing the mark there. Your input helps us improve, and we’ll make sure to address this with our team. We appreciate your business and hope to provide an even better experience next time.

June 10, 2025

Very well organized. Have all my past records and they know what I need. Very nice people to work deal with. Kept me updated. More

by ryanweinmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your business!

June 10, 2025

I like it nice place to buy a truck or car salesman are ready nice More

by ohio3402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We’re glad you found our team ready and welcoming. We appreciate your business and hope to see you again soon!

June 06, 2025

I wanted some cosmetic repairs made to a new truck purchased from Laird Noller. Ford initially turned down the request but Laird Noller continued to work with Ford on my behalf to get the repairs don More

by carey.minihan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 06, 2025

Great dealership, New Truck has 11K miles, still happy. Oil change number 2 and tire rotation no charge. More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 05, 2025

The service was great. Car was ready within an hour. I appreciate the great service. More

by annbruemmer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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