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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
946 Reviews

946 Reviews of Laird Noller Ford of Lawrence - Service Center

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April 28, 2025

Good service during the visit. Some issues with my extended warranty. Ended up getting it figured out to get the service completed but was not able to get more information on the w More

by cms3333
Recommend Dealer
Yes
Employees Worked With
Katlyn Smith
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We’re glad to hear that your service was completed, but we apologize for the issues you encountered with your extended warranty and the lack of follow-up. We strive to provide clear communication and timely support, and we regret that we fell short in this instance. Please feel free to reach out to us directly if you need further assistance with your warranty or any other questions. We’re here to help and want to make sure you’re fully satisfied.

April 26, 2025

Jayde, Brandon, and Hailey were all amazing to work with on a service on my new vehicle and helping me fight my battle with parts that I knew were under warranty! Even though my vehicle was not purchased fr More

by Janet flory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde, Brandon
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May 14, 2025 -

Laird Noller Ford of Lawrence responded

thank you for the incredible review! We’re so glad Jayde, Brandon, and Hailey were able to support you through the warranty battle and deliver the service you deserved. It means a lot that, even though your vehicle wasn’t purchased from us and we’re outside your network, you still felt confident in our team to stand by your side. Your 20/10 recommendation truly means the world to us, and we’ll be here anytime you need us in the future. Thanks again for the trust!

April 25, 2025

Great Great customer service and all were very nice and helpful. Glad I came there! More

by haileyk2145
Recommend Dealer
Yes
Employees Worked With
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hofelt
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May 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience and that our team made you feel welcome and supported. We're glad you came to see us too and look forward to helping you again in the future!

April 25, 2025

Professional service advisors. Fast, efficient service and great attention to detail. Friendly, Efficient and Professional service. More

by Vincentsorter
Recommend Dealer
Yes
Employees Worked With
Jayde
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May 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the fantastic feedback! We’re glad to hear our service advisors provided a professional, friendly, and efficient experience. Attention to detail is something we take pride in, and it's great to know that stood out during your visit. We appreciate your support and look forward to seeing you again!

April 24, 2025

Service advisors were very knowledgeable and helped me make the right decision in what I needed to replace on my car to help me out in the long run. More

by Shealee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We're glad to hear that our service advisors were able to help guide you in making the best decision for your vehicle. It’s always our goal to provide clear, helpful advice that supports our customers in the long run. We truly appreciate your trust in us and look forward to helping you again whenever you need service in the future. Safe driving!

April 21, 2025

These guys took care of a problem for me at no charge, that would have cost me hundreds of dollars at my local dealership. More

by dunton.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re so glad we could help resolve the issue for you at no charge. It's always our goal to provide exceptional service and save our customers time and money. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

April 20, 2025

Courteous and quick! My car was kept clean during service and service was very efficient. More

by grmaof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to review us and thank you for your business!

April 19, 2025

Quick and friendly, seems to always have a nice selection of vehicles. Also appreciate the follow up on any services done. More

by brad5588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great feedback! We're glad to hear you had a quick and friendly experience, and that you appreciate our vehicle selection and service follow-up. It's always our goal to make things easy and hassle-free for our customers. We truly appreciate your support and look forward to helping you again in the future!

April 18, 2025

It was clean,and accommodating lobby. The staff were welcoming, friendly, and hold the doors open for you. More

by daniellesutton21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Flory
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Apr 19, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind review! We're so glad to hear that you had a positive experience with our clean and welcoming atmosphere. Our team strives to provide excellent customer service, and it's great to know you felt that during your visit. We look forward to welcoming you again soon!

April 14, 2025

Had a very good experience with the service dept. Took my Ranger in for an oil change, they had it in and out and did good work More

by edulin98
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're glad to hear you had a very good experience with our service department and that your Ranger was taken care of quickly and professionally. We appreciate your trust in us and look forward to helping you again next time!

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