Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
969 Reviews

969 Reviews of Laird Noller Ford of Lawrence - Service Center

Sort by
February 04, 2024

Everyone was friendly and helpful, just took longer than predicted. It was an over all good experience for me dealing with a recall. More

by P.SOPER203
Recommend Dealer
Yes
Report | Print
Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a positive experience with our team, despite the longer-than-predicted wait time. Your patience and understanding during the recall process are greatly appreciated. If there's anything else we can assist you with in the future, please feel free to reach out. Thank you for choosing us, and we hope to serve you again soon!

February 04, 2024

They were great it didn't take long really satisfied I will pass my experience to my friends More

by davidgil49
Recommend Dealer
Yes
Report | Print
Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're thrilled to hear that you were satisfied with the service and that it didn't take long. Your recommendation means a lot to us, and we truly appreciate you spreading the word to your friends. If you ever need anything else or have any questions, feel free to reach out. We're here to help!

February 04, 2024

The service was quick and well done The service was quick and well done, very happy with the service More

by AIDANSCHMI1
Recommend Dealer
Yes
Employees Worked With
Brendan
Report | Print
Feb 04, 2024 -

AIDANSCHMI1 responded

I enjoyed the service and the workers, glad they work just as hard to help me as when I worked there

February 04, 2024

Fast, convenient, cheap Easy to book online, great service with fast turnaround. Not too expensive. Convenient More

by elisa18173
Recommend Dealer
Yes
Report | Print
Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear about your positive experience with us! Thank you for taking the time to share your feedback. We're thrilled that our online booking system made scheduling easy for you and that you found our service to be fast, convenient, and reasonably priced. Your satisfaction is our priority, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out.

February 04, 2024

Haley was a pleasure to work with. She responded with a text on my vehicle status. She always greets you with a smile, and Laird Noller is very lucky to have her as a Service Advisor! More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a wonderful experience with Haley! Thank you for taking the time to share your feedback about her exceptional service. We agree that she's an invaluable member of our team, and we're grateful to have her as a Service Advisor. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your support and look forward to serving you again!

February 01, 2024

Ashton Orcutt did a great job getting my Bronco ordered and delivered. He was very thorough explaining all of the options and how they worked once it was delivered. It was a great experience. More

by 3sportygirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
Report | Print
Feb 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with Ashton Orcutt and our team! We're thrilled to hear that Ashton did a great job in assisting you with ordering and delivering your Bronco, and that he provided thorough explanations of all the options and features. Ensuring that our customers have a great experience from start to finish is our priority, and we're glad to hear that Ashton's efforts contributed to making your experience enjoyable. We'll be sure to pass along your kind words to Ashton, as we know he'll be delighted to hear about your satisfaction. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us, and we hope you enjoy your new Bronco for many adventures to come!

February 01, 2024

Took really long to get my truck back. Had to have the tailgate wiring harness replaced. Dropped the truck off on monday and didnt get it back till friday evening More

by Logandilloncox
Recommend Dealer
Yes
Report | Print
Feb 03, 2024 -

Laird Noller Ford of Lawrence responded

We appreciate your feedback and apologize for any inconvenience caused by the extended service time. Our goal is to provide timely and efficient service, and we regret if we fell short of your expectations during this visit. We'll review our processes to ensure a more streamlined experience in the future. If there's anything else we can assist you with or if you have additional concerns, please feel free to reach out. We value your business and appreciate your understanding. Thank you for bringing this to our attention.

January 19, 2024

Service department experience was awful. Very poor communication on the day of service. After arriving to pickup vehicle; waited for 30 minutes for ticket to be written up. Brought in a $10 More

by knapier712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Andrew
Report | Print
Jan 19, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointing experience you had with our service department. Your feedback is crucial to improving our services. We are genuinely sorry for the poor communication on the day of service and the delay in processing your ticket upon vehicle pickup. This is certainly not the level of service we aim to provide. Our team is committed to resolving these issues promptly and ensuring your questions and concerns are addressed. Someone from our service department will reach out to you shortly to discuss your experience in detail and work towards a resolution. We appreciate your patience and the opportunity to make things right. If there's anything else you would like to share or discuss, please feel free to contact us directly.

January 18, 2024

We didn’t get any type of personal attention our vehicle was serviced but when it was picked up and dropped off there were less then a few words spoken to us I felt ignored and it seemed they were being bot More

by sierratls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who knows we weren’t introduced
Report | Print
Jan 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent service. We're committed to providing excellent customer service, and it's disheartening to hear that we fell short of your expectations. To address your concerns and ensure we learn from your experience, we kindly request you to reach out to our Service Director, Josh Andrew, at 785-843-3500. Your insights are valuable, and we want to make things right. Your satisfaction is our priority. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns directly.

December 22, 2023

Encountering electrical problems with our 2018 F-150 - on a road trip - Laird Noller kindly put us back on the road. More

by noko
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Dec 26, 2023 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your recent experience with us. We're sorry to hear about the electrical problems you encountered during your road trip in your 2018 F-150. Your safety and satisfaction are our top priorities, and we're glad we could assist you and get you back on the road. We appreciate your trust in Laird Noller, and we look forward to serving you in the future. Safe travels, and thank you for choosing Laird Noller!

1
...
36
37
38
...
97