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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
930 Reviews

930 Reviews of Laird Noller Ford of Lawrence - Service Center

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March 19, 2025

Jayde went above and beyond to help me and get my car fixed without breaking the bank. She was friendly, communicative, and very kind. I am beyond appreciative. They fixed my car quickly and correctly! E More

by FLORENCEFAMILY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde Collie
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Mar 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 16, 2025

They do a good job with their work for the service I brought it in for and pointed out items that would need attention. However, the prices quoted were way too much. More

by Meanal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We’re glad to hear that our service team did a great job and provided helpful insights about your vehicle’s needs. We understand that pricing is an important factor, and we always strive to provide fair and competitive rates. If you have any questions about the estimates or would like to explore possible options, please feel free to reach out. We appreciate your feedback and the opportunity to serve you! customerconcerns@lairdnoller.com

March 14, 2025

Amazing service and attention to detail! Kept us informed the whole time! We will always recommend this dealership ! More

by sarah.durino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Neice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We're thrilled to hear you had an amazing experience and felt well-informed throughout the process. We truly appreciate your recommendation and look forward to serving you again!

March 12, 2025

They did what I was expecting. Friendly and competent service. I wish they had a detailing option. More

by CAROLCLEMENTI57
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad you had a great experience with our friendly and competent team. Respond to the customer concerns email about detailing- that should always be an option in our service departments. customerconcerns@lairdnoller.com

March 07, 2025

Amazing dealership I purchased my vehicle here and service it here, I would highly recommend for anyone looking for a well rounded service department. More

by trimbleev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 06, 2025

Fast and friendly service. Service counter staffed by knowledgeable and friendly Laird Noller employees, who seem to love their job. More

by sharkmsm1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 05, 2025

Staff was very accommodating and helpful. Worked with Kaitlyn very friendly! Would recommend service dept very highly. More

by fielderkcmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 04, 2025

The service department has always been helpful and gets issues resolved. I appreciate Jayde and the service team. More

by amyb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde Collie
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Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

March 02, 2025

Told $3000 worth of repairs was essential - including replacing all breaks. Took it o another shop - breaks have over a year left on them - price quoted to replace breaks at other shop was half and the w More

by Euphonium9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

We appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at customerconcerns@lairdnoller.com

March 01, 2025

Was easy to get in & they did a recall repair quickly. However, their web scheduling site didn't have an option to choose a Recall Repair. More

by IM in KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for sharing your positive experience with Ford Lawrence! We will look into adding that system online soon! As a way to help keep you updated with recall data Please email me directly at amancuso@lairdnoller.com. I am the marketing director and my name is Angela .... customer feedback and is invaluable to us, in the meantime we will make sure our recall center can keep a lookout for your vehicle specifically. Thank You ~ We appreciate you very much!

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