Laird Noller Ford of Lawrence - Service Center

Jayde in Service was fantastic! She was kind, helpful and kept me up to date on my repair. I had a complicated situation involving a partial warranty repair and she made sure every She was kind, helpful and kept me up to date on my repair. I had a complicated situation involving a partial warranty repair and she made sure everything was taken care of, going above and beyond what I expected. 5 star customer service! More

I Love how they try the hardest not only save me money but also get my truck fix as fast as possible!! but also get my truck fix as fast as possible!! More

Only one of three problems fixed. Oil change satisfactory. Brakes squeaking, not fixed. Salt spots on front doors not fixed. I was assured the brakes weren’t squeaking anymore, that t Oil change satisfactory. Brakes squeaking, not fixed. Salt spots on front doors not fixed. I was assured the brakes weren’t squeaking anymore, that the issue was surface rust, yet they are still squeaking. I was told the salt spots/residue were able to be removed, yet they are still on the doors. More

Very efficient and effective. Would have loved a little more communication on what was done, what was needed, recalls, etc but was fit for purpose. Would have loved a little more communication on what was done, what was needed, recalls, etc but was fit for purpose. More

Staff friendly. Space clean. Lounge area clean and enjoyed the snacks. Work done on time. Space clean. Lounge area clean and enjoyed the snacks. Work done on time. More

Vehicle was serviced quickly, check in process was easy and technician was very thorough. Highly recommend Laird Noller for services! and technician was very thorough. Highly recommend Laird Noller for services! More

The technicians are extremely knowledgeable and true assets to a phenomenal experience, they emboldened my confidence in automotive repair, done right the first time. assets to a phenomenal experience, they emboldened my confidence in automotive repair, done right the first time. More

Jayde was enthusiastically helpful and got my car in and out quickly. Service was great. out quickly. Service was great. More

The lady that checked us in to get the truck looked at assumed that we put stop leak in our ac unit and then the ac guy would not look at our ac and just told us that we needed a whole new unit. We took i assumed that we put stop leak in our ac unit and then the ac guy would not look at our ac and just told us that we needed a whole new unit. We took it to another place and just had the lines replaced for a few hundred and there was no stop leak in our ac unit More

Laird Noller's service people are all excellent. I have rarely taken my 2014 F150 King Ranch to a dealer, but when I needed a new motor/engine, there was no better place to go. The new engine deve I have rarely taken my 2014 F150 King Ranch to a dealer, but when I needed a new motor/engine, there was no better place to go. The new engine developed an issue and so they took it back, ordered another one and repaired the whole thing, keeping me in the loop all the time. I really needed a vehicle so they loaned me one for a couple weeks and I could not be more grateful or satisfied. I will DEFINATELY go there again. Katlyn is an excellent service agent and the service manager is extremely helpful and considerate. More