Laird Noller Ford of Lawrence - Service Center

Nuisance but fixed I called and requested service for my 17 Focus and to have the recall taken care of. OMG, I got like 7 calls 14 emails and was very frustrated. They I called and requested service for my 17 Focus and to have the recall taken care of. OMG, I got like 7 calls 14 emails and was very frustrated. They had two different cars other than mine listed. Ugh, finally we got all straightened out and my service was taken care with many apologies. Communication is key, but that did not happen and I was bugged for a whole week. Hopefully this small building can get that fixed. That was my last visit, thank you but I decided to go elsewhere for future maintenance. Josh was my last contact and he was phenomenal and apologetic! Thank you More

Good visit It's always been a good visit to the service department whether it's just a normal oil change or having something major done. The techs and consultan It's always been a good visit to the service department whether it's just a normal oil change or having something major done. The techs and consultants are very friendly and make sure you are satisfied before leaving. More

Oil change All was done on time. No issues. Very peofessional group, Jerry Hall is excellent at the desk. Keeps all moving smoothly and us very customer focused. All was done on time. No issues. Very peofessional group, Jerry Hall is excellent at the desk. Keeps all moving smoothly and us very customer focused. More

Easy in and out for oil change and tire rotation. I had my oil changed and tires rotated in less than 45 minutes on a Saturday morning. Wonderful, cheerful service! This was the easiest of my weekend I had my oil changed and tires rotated in less than 45 minutes on a Saturday morning. Wonderful, cheerful service! This was the easiest of my weekend errands to complete. More

Great service folks and great service I recently had to have a steering dampener replaced on a F250 that went bad after just 19,000 mikes. The folks in service including Greg were wonderfu I recently had to have a steering dampener replaced on a F250 that went bad after just 19,000 mikes. The folks in service including Greg were wonderful. They got the truck in when promised and it was done well before it was promised. The outside of the truck was well cared for and the inside was as well with floor mats and seat covers to protect it. I’m pleased to be a customer of Laird Noller. More

Not good services no call Chad left razor blade on seat n Razor left in car never fixed clock no call when done not sure recalls done right waiting for bill I will not ever be back Razor left in car never fixed clock no call when done not sure recalls done right waiting for bill I will not ever be back More

Crazy schedule Laird Noller has always worked with me and my crazy schedule for my maintenance. They never fail to get me in one way or another Laird Noller has always worked with me and my crazy schedule for my maintenance. They never fail to get me in one way or another More

awesome people! Good service. Easy delivery. Good communication and was able to fix my trucks noise that I had a concern with. Gave a free oil change as well. Thanks! Good service. Easy delivery. Good communication and was able to fix my trucks noise that I had a concern with. Gave a free oil change as well. Thanks! More

Nice and friendly Went to get my oil changed. Quick in and out nice and friendly people who actually Care makes you feel like you are a valuable customer Went to get my oil changed. Quick in and out nice and friendly people who actually Care makes you feel like you are a valuable customer More

A very pleasant experiece as usual Both Jerrys were pleasant, informative and professional. I have great faith and respect for your service center, I can always count on them to do a g Both Jerrys were pleasant, informative and professional. I have great faith and respect for your service center, I can always count on them to do a great job and I can drive my car with confidence. More