Laird Noller Ford of Lawrence - Service Center

Disappointed The person we dealt with when dropping off the car was rude and dismissive. His attitude worsened when he discovered the we were there for service and The person we dealt with when dropping off the car was rude and dismissive. His attitude worsened when he discovered the we were there for service and had not pulled our car into the right area. He gruffly walk us over to the service area where we were told to sit and wait for a ride. The driver was very pleasant but after waiting 15 minutes for him to arrive we had to go with him from the ford dealership to another dealership to pick up someone who we then delivered to Menards. When we finally got home an hour or so later. In about 2 hours we received a call saying our car was ready and the driver would call us when he was five minutes away. About 20mins later he pulled into our driveway and honked his horn several times.....no phone call. The car was “clean” but not detailed as we were told would be done at each service. More

Quick Service Made appointment online, got there 15 minutes before and they were ready for me. 40 minutes later, oil changed and I knew my tires would need to be Made appointment online, got there 15 minutes before and they were ready for me. 40 minutes later, oil changed and I knew my tires would need to be rotated next time More

Great Professional and courteous, quick and efficient; no typical stresses of visits to a dealership. Will continue to get my vehcile serviced here in the f Professional and courteous, quick and efficient; no typical stresses of visits to a dealership. Will continue to get my vehcile serviced here in the future. More

Collision repair shop. I could not be happier for the service provide by Becky. She called every time she promised to, she took all of my concerns seriously, and she always I could not be happier for the service provide by Becky. She called every time she promised to, she took all of my concerns seriously, and she always stayed in touch with me More

Great experience I worked in customer service for years. I tried to give great customer service, so I look for Great customer service. Everyone was welcoming and ve I worked in customer service for years. I tried to give great customer service, so I look for Great customer service. Everyone was welcoming and very friendly. Answered all my questions. More

Services received Was told what the service included and it was done in a timely manner. Have always had a good relationship with employees at LairdNoller ford. Was told what the service included and it was done in a timely manner. Have always had a good relationship with employees at LairdNoller ford. More

Starting Issue. Josh got the car fixed in a timely manner and his confidence in the replacement of the starter motor being the problem was great. In researching the Josh got the car fixed in a timely manner and his confidence in the replacement of the starter motor being the problem was great. In researching the problem that Ford has with the 2016 explorers I realized that there does not seem to be a good communication to Ford HQ and back to the dealers on the exact issue that my car was having. It seems to me that a quick search within all dealers of the problem would render the answer and the repair. The videos that I saw on the internet of the exact problem that my car was having where all users said the dealers did not know what the problem was. There are a lot of problems with in 2016 with issues of the explorers coming to a stall while going highway 60 to 75 mph. I wonder now that this problem with the starter that I had could be the same issue as I read abought on the internet. The dealer I used before said I needed a new battery and I had them replace it. The car has 18,000 plus miles on it and both battery and starter should not have needed replacement. I had a good experience with Laird Noller and will return for service there. Regards Doug More

True Hospitality! I was traveling from TX to visit my mother and my wiper fluid was freezing during a cold snap, ice all over my windshield; you guys drained the useles I was traveling from TX to visit my mother and my wiper fluid was freezing during a cold snap, ice all over my windshield; you guys drained the useless fluid and refilled with the correct wiper fluid that wouldn’t freeze, free of charge. Thank you so much for helping a stranded traveler! More

Very good Jerry is always friendly and makes you feel welcome. Does a good job being honest and up front with the customer , I always trust his advise. Jerry is always friendly and makes you feel welcome. Does a good job being honest and up front with the customer , I always trust his advise. More