Laird Noller Ford of Lawrence - Service Center

Recall Dropped off my car the night before - they called when it was ready. Very easy process and pleasant when I came in to get the car. Dropped off my car the night before - they called when it was ready. Very easy process and pleasant when I came in to get the car. More

It's all about the money Even after making a reservation for a simple oil change it took so much longer than one would expect. Upon completion all that was done was a simple Even after making a reservation for a simple oil change it took so much longer than one would expect. Upon completion all that was done was a simple oil change but the price included things that they didn't do, i.e. tire rotation. The only thing they seemed interested in doing was selling us new tires even though less than 3000 ago we were assured that our current tires had over 20k remaining. So I guess my point is that it seems Laird Noller is no longer into customer service its number one goal is to get their customers to pay more money for things they don't really need. More

Fast and Easy Low prices and always informative of what is going on and what will need to be completed next time. Always quick and friendly. Was there no more t Low prices and always informative of what is going on and what will need to be completed next time. Always quick and friendly. Was there no more than 35 minutes. More

Simply Great Service Exceeded all my expectations, timely communication and professionalism where beyomd what would be expexted. Everyone seemed to genuinely love what th Exceeded all my expectations, timely communication and professionalism where beyomd what would be expexted. Everyone seemed to genuinely love what the do. They treated me like family - "The Favorite Uncle" I also felt as though the took care of my SUV as though it was their own. My SUV had multiple complex issues and I was given clear consider updates and recommendations and never at any time did I feel as though they were trying to upsell me. It's not often you hear GREAT things about a Dealership Service Department - Laird Noller Ford in Lawrence is the exception. I strongly recommend them for any work your vehicle may need. I wish I could remember the mechanics name because I made a joke about my SUV and thanked him for doing what he does. Instead of just giving me a kind response he asked me if he could answer any questions about what was going on with my SUV. More

Great experience Excellent experience with great customer service. The process was quick and easy. I would definitely recommend this place. Made an appointment and was Excellent experience with great customer service. The process was quick and easy. I would definitely recommend this place. Made an appointment and was in and out within an hour. More

Check truck I brought a truck in for a diagnistic check. It sat 2 days before they could get to it. I called and it still was not done. I drove out of the dealer I brought a truck in for a diagnistic check. It sat 2 days before they could get to it. I called and it still was not done. I drove out of the dealership and 10 minutes later the issue arose that i took the truck in for. Not sure how dedicated they are to fixing the issue. More

Everyone was great! Could not have been better! very friendly and very professional! simply the best in every way! We could not be happier and will continue to do business with Noller Automotive! very friendly and very professional! simply the best in every way! We could not be happier and will continue to do business with Noller Automotive! More

Great service Jerry and the technician, J. Donovan, who worked on my car were very thorough. I asked them to check my brakes and clutch. I waited and was very pleas Jerry and the technician, J. Donovan, who worked on my car were very thorough. I asked them to check my brakes and clutch. I waited and was very pleased with the service. Thank you! More

Kind, Helpful, Supportive. Everyone was very professional, friendly, and supportive. The provided excellent customer service by seeking to understand my point of view, provide m Everyone was very professional, friendly, and supportive. The provided excellent customer service by seeking to understand my point of view, provide me with the resources that I need, and communicated clearly. I particularly enjoyed the punctuality and gregariousness of their drop-off employee Jerry. More

Disappointed The person we dealt with when dropping off the car was rude and dismissive. His attitude worsened when he discovered the we were there for service and The person we dealt with when dropping off the car was rude and dismissive. His attitude worsened when he discovered the we were there for service and had not pulled our car into the right area. He gruffly walk us over to the service area where we were told to sit and wait for a ride. The driver was very pleasant but after waiting 15 minutes for him to arrive we had to go with him from the ford dealership to another dealership to pick up someone who we then delivered to Menards. When we finally got home an hour or so later. In about 2 hours we received a call saying our car was ready and the driver would call us when he was five minutes away. About 20mins later he pulled into our driveway and honked his horn several times.....no phone call. The car was “clean” but not detailed as we were told would be done at each service. More