Laird Noller Ford of Lawrence - Service Center

Oil change/Tire rotation The service department got me in and out in a timely manner. They always send a reminder when services are due on my Ford vehicle. The service department got me in and out in a timely manner. They always send a reminder when services are due on my Ford vehicle. More

Disappointed this round Truck with 55 k miles needs new plugs due to fouling. Supposed to be changed at 100k. Replaced door latch but still doesn’t work properly. Disappointe Truck with 55 k miles needs new plugs due to fouling. Supposed to be changed at 100k. Replaced door latch but still doesn’t work properly. Disappointed due to dealer is an hour from my house and I’m out $128.00 and problem still is not solved. More

Check Engine light I had a check engine light come on. I took my F-150 to Laird Noller Ford for diagnosing. It was a bad catalytic converter, or fuel pump control module I had a check engine light come on. I took my F-150 to Laird Noller Ford for diagnosing. It was a bad catalytic converter, or fuel pump control module and/or spark plugs-coils & cables. Be sure to check emissions control warranty information because had I not it would have cost me a small fortune. It turned out to be a catalytic converter covered by the warranty but the fuel pump control module was not covered. More

Great service and care about the customer! Jerry made sure l totally understood what service l would be receiving. Before leaving he made sure he went through the booklet and explain that gre Jerry made sure l totally understood what service l would be receiving. Before leaving he made sure he went through the booklet and explain that green highlights were good and if there was a concern the highlight would be yellow. That is real service and caring about your customer. So glad l bought my car from Laird Noller. More

Painless Always stress free!!!!!!!!!!! A service staff that listens to your concerns and explains in detail every answer. Very accommodating, friendly, peace Always stress free!!!!!!!!!!! A service staff that listens to your concerns and explains in detail every answer. Very accommodating, friendly, peaceful atmosphere. Efficiency is key! More

Service Center Experience Dealing with the service center and more importantly with Michael at Laird Noller was nothing but positive. My Escape was in service for several days Dealing with the service center and more importantly with Michael at Laird Noller was nothing but positive. My Escape was in service for several days due to a noise that took awhile to find and fix. Michael was not going to release my vehicle until he located the noise and fixed the problem which turned out to be very important. He gave me a vehicle to use during this time so I would still have transportation. He was very professional and attentive but yet just a downright nice kind of a guy a person would want to know. This service happened last October so my apologies in submitting this survey late. More

I had an oil change done on my 2014 Ford Edge. I received friendly and professional service, especially from Jerry Hall. My oil change was done in a timely manor. I would highly recommend Laird Nol I received friendly and professional service, especially from Jerry Hall. My oil change was done in a timely manor. I would highly recommend Laird Noller to everyone. More

Aaron is the best! I bought my 2017 F150 used from a dealer in ok. I took my truck to Laird Moller in Lawrence and Aaron told me that I had a small oil leak. I told him I bought my 2017 F150 used from a dealer in ok. I took my truck to Laird Moller in Lawrence and Aaron told me that I had a small oil leak. I told him I hadn’t seen any oil on the Floor. He explained that the cover under the engine was catching the oil. I brought the truck back as instructed a couple of months later when I needed another oil change. They found the leak in the oil pan seal and fixed it. In addition did a recall fix. If I had taken my truck to just an ordinary oil Chang place I never would have known about the leak. Aaron found the problems and fixed them all. This truck will never see any other service dealer than Aaron at Lsird Noller. More

Recall on Mustang Set up the appointment. Was completed while I waited. Had been notified several times by Ford to get the recall completed. Able to set up the appo Set up the appointment. Was completed while I waited. Had been notified several times by Ford to get the recall completed. Able to set up the appointment when I had the oil changed on my pickup. More

Oil Change Had the oil changed on my pickup. Completed the work in the time frame promised. Tried to change a light bulb but did not work. Put in the old one Had the oil changed on my pickup. Completed the work in the time frame promised. Tried to change a light bulb but did not work. Put in the old one and did not charge me. Will have to follow up with other service department More