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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
1,016 Reviews

1,016 Reviews of Laird Noller Ford of Lawrence - Service Center

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June 26, 2025

Not always perfect, but always eager to make things right when necessary. Been doing business with them for years. More

by dingesenterprises
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khrysta Bell
Jul 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your continued trust and honest feedback. We're glad to hear your positive feedback and appreciate your loyalty over the years. We look forward to serving you for many more!

June 26, 2025

Associate Khrista was wonderful, knowledgeable, courteous, and focused on making the experience seamless. A+ service. More

by Justin.Cohen.P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khrista
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

That’s exactly what we love to hear! Making things easy and stress-free is our goal. Thanks for choosing us — we truly appreciate your trust!

June 25, 2025

Excellent job with the oil change and provided recommendations for the future. Quick service and a delightful waiting area where I could get work done while my car was serviced. More

by SWYKNAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

We are so glad you felt comfortable in our waiting room while we worked to get your routine maintenance completed in a timely manner.

June 24, 2025

Those ladies in the service department have added spice to the floor.Just to listen to them as they challenge the service industry with their brilliance is hot as it is totally amazing! More

by jessewayneremby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

Thanks so much for such a glowing review! Our advisors do take their role seriously! We appreciate your recognition.

June 24, 2025

They have the best customer service in town. They answered all the questions I needed and was a great help to me since I’m all the way from Florida great people and had a great experience. I rec More

by CHRISJOHNSON2881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Laird Noller Ford of Lawrence responded

Thanks so much for recognizing our service team! We appreciate it!

June 20, 2025

I was not impressed that I had to pay the document fee twice when it was not my fault that I had to have a part installed a week later because the AC tech called in the day it was supposed to have been in More

by BMK.CPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’re truly sorry for the frustration this caused. We understand your point, and we agree that even small charges can feel unfair when circumstances are beyond your control. We appreciate you bringing this to our attention, and we will review this policy with our team to see if improvements can be made. If you’d like to discuss this further, please feel free to reach out to us directly. We value your business and hope to better serve you in the future.

June 20, 2025

When they are point I like it. Lately some time issues and service questions for minor utems. More

by lbooth808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’re glad to hear you like our service when everything is on point. We apologize for any recent delays or questions about minor items and appreciate you bringing this to our attention. We’re continuously working to improve and hope your next visit will be even better.

June 17, 2025

When I scheduled they gave me the wrong address, I had to insist I had an appointment before they finally looked into where I was scheduled to be serviced. Took three different people to tell me to drive off More

by CHLOEH1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience, and we apologize for the confusion and inconvenience you faced with the appointment location. This is not the level of service we strive to provide. We’d like to learn more and make sure this doesn’t happen again—please feel free to reach out to our General Manager, Chris Charay, to discuss further. We appreciate your patience and hope to improve your experience moving forward.

June 15, 2025

Cash money swag It was cash money swag. Very based. Mechanics were goated It was cash money swag. Very based. Mechanics were goated to solve my squirrel mystery More

by Cassidy Harris
Recommend Dealer
Yes
Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for the awesome review! We're glad to hear the team, and our "goated mechanics", came through for you. Always here anytime you need us!

June 14, 2025

Levi was very thorough, professional and friendly. I appreciated his thoroughness and he explained things clearly. More

by FLIS48
Recommend Dealer
Yes
Employees Worked With
Levi
Jun 17, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind review! We're so glad to hear that Levi provided you with thorough, professional, and friendly service. Clear communication is something we take pride in, and we’re happy it made a difference in your experience. We’ll be sure to pass along your appreciation to him!

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