Laird Noller Ford of Lawrence - Service Center

Great service and commication This couldn’t have been easier. I stopped my car and driver to work in a loaner. Micheal called later than morning and explained the repairs necessa This couldn’t have been easier. I stopped my car and driver to work in a loaner. Micheal called later than morning and explained the repairs necessary in a way that I could understand. At the end of the day my car was fixed and I drove it home. Couldn’t have been any easier. More

Stiff Brake pedal It longer to get my car back because parts had to be ordere. Luckily I was given a loaner to drive. It made my 5 days not so bad. It longer to get my car back because parts had to be ordere. Luckily I was given a loaner to drive. It made my 5 days not so bad. More

Brake rotor resurfacing Service manager was helpful and knowledgeable. Used courtesy van. They delivered my vehicle to my house since I was stuck at home with two toddlers a Service manager was helpful and knowledgeable. Used courtesy van. They delivered my vehicle to my house since I was stuck at home with two toddlers and no transportation- awesome customer service. More

Awesome Friendly people quick service! My car looks better than when I bought it. You’d never know I was in an accident! Thiank you for everything!! Friendly people quick service! My car looks better than when I bought it. You’d never know I was in an accident! Thiank you for everything!! More

computer With no appt I dropped in on the service department to leave my new F-150 for the day so they could squeeze it in for reprogramming the computer to ac With no appt I dropped in on the service department to leave my new F-150 for the day so they could squeeze it in for reprogramming the computer to accept the cargo bay lights I had installed. Got a ride from the friendly courtesy van back home and before I new it the phone rang letting me know the truck was ready to be picked up. I don't know why modern vehicles need a program .to operate 12v lighting in the truck bed but experiencing the service departments friendly and accommodating personnel made it all worthwhile. Noller Ford has my business in the future. Thanks again Aaron. More

Great! Always professional and only perform what is needed. Wonderful customer service, great staff, and always fix what's needed providing recommendations Always professional and only perform what is needed. Wonderful customer service, great staff, and always fix what's needed providing recommendations for items to keep an eye on in the future. More

Truck Repair My truck was having some issues that are now resolved. Greg kept me informed as to the problems and they were taken care of promptly. My truck was having some issues that are now resolved. Greg kept me informed as to the problems and they were taken care of promptly. More

Pleasant Service Visit Jerry Hall was so nice and helpful. I'm not sure who the young man who serviced my car was, but he did a great job. Jerry advised me I will need n Jerry Hall was so nice and helpful. I'm not sure who the young man who serviced my car was, but he did a great job. Jerry advised me I will need new tires and battery after about 10,000 more miles and gave me a printout of tire possibilities. He was very helpful and it is great to know ahead of time I will need to replace the tires and battery. More

Lube Lane is always great! Everyone in the oil change dept is always great and informational. I have enjoyed working with Michael for years prior, and although he was not there Everyone in the oil change dept is always great and informational. I have enjoyed working with Michael for years prior, and although he was not there when I went in, I was still shown items that need repair by Jerry (which wasn't great news as it is in the tune of up to$4000 on my 2013 Fusion Turbo oil leak.) Overall customer care is great, espeically in the service department (Aaron specifically has always been a super amazing resourse and has continued to deliver excellent service to me) ....one department I have became familiar with very well due to the same Fusion having various mechanical failrues over the years I have owned it. I have came to a place where I will most likely be shopping for another vehicle since my Fusion seems to be failing me, and I am not sure if I will be purchasing another Ford or not. I have always loved my Fusion, however, with it costing me over $3500 already out of pocket for various repairs and maitnance over the last two years, I am torn between dumping more money into it vs buying new. Which Mohammed Al-Otaibi has been extremly helpful to get me numbers, inform me about current modles for sale, and his follow up has been fantastic! Customer service and follow up is top knotch however! More