Laird Noller Ford of Lawrence - Service Center

why go anywhere else Greg Dahlem is the best service rep that is in the building ! He goes out of his way daily to make sure that his customers are informed and treated Greg Dahlem is the best service rep that is in the building ! He goes out of his way daily to make sure that his customers are informed and treated with the upmost care . He is always looking out for the customer and their vehicle service needs More

Jerry and Jerry were beyond phenomenal. I was driving back to San Francisco when my diesel had problems. They were helpful. My car was fixed and I felt safe driving home I was driving back to San Francisco when my diesel had problems. They were helpful. My car was fixed and I felt safe driving home More

Service everyone is so helpful and willing to work with me to make sure the repairs I need are taken care of. thanks for all of the help l. everyone is so helpful and willing to work with me to make sure the repairs I need are taken care of. thanks for all of the help l. More

Professional and Personable Folks a LN did a great job on my vehicle. They were quick to action and met my needs in short order. They are my go to for automotive service. Folks a LN did a great job on my vehicle. They were quick to action and met my needs in short order. They are my go to for automotive service. More

Great experience, very welcoming employees Very nice experience, Gary Carbaugh was a pleasure to deal with and went beyond any expectations I had at the beginning . He kept me informed almost d Very nice experience, Gary Carbaugh was a pleasure to deal with and went beyond any expectations I had at the beginning . He kept me informed almost daily as to the progress the team , which he also introduced to me,was making on my car And made sure I was 100% satisfied. More

THE BEST Great dealership with wonderful people. ....service and the sales department is first rate. Jerry Hall is a true asset to the Quick Lane. Mike Brady Great dealership with wonderful people. ....service and the sales department is first rate. Jerry Hall is a true asset to the Quick Lane. Mike Brady is a professional. Thanks More

As always, great job! I have purchased vehicles from Laird Noller Automotive through the years and have had numerous more service there through the years these guys are awe I have purchased vehicles from Laird Noller Automotive through the years and have had numerous more service there through the years these guys are awesome! More

Checking out my new car Great service from all the staff from the minute I drove in the bay. Quick service for my alignment and other issues I had. Couldn't ask for a better Great service from all the staff from the minute I drove in the bay. Quick service for my alignment and other issues I had. Couldn't ask for a better place to take my car for service. Even washed and swept it out before bringing it back to me. More

Waste of time and money My vehicle has 16K on it and a dash button doesn’t work due to the company cancelling Sync. I feel Ford should fix this rather than me pay $900. Tha My vehicle has 16K on it and a dash button doesn’t work due to the company cancelling Sync. I feel Ford should fix this rather than me pay $900. That’s just stupid. Also I dropped of in the morning and never got a phone call. It sat there. Wasted day and time. More

Went out of their way to stand by product, assist us Our 2013 Ford C-Max (odo 65,000 miles) experienced two problems this summer. On a hot day in June, the check engine light came on, indicating a misfir Our 2013 Ford C-Max (odo 65,000 miles) experienced two problems this summer. On a hot day in June, the check engine light came on, indicating a misfire. We are the second owners of the car, and it wasn’t purchased from Laird Noller, but because this seemed a manufacturer specific problem, I took it to Laird Noller. They repaired it; we paid for the repair and hoped that was that. Unfortunately the problem repeated twice more, the last time stranding us in KC and requiring a tow, after the car went into “safety mode.” Each time we brought it to Laird Noller, Greg and the other staff got us a rental and ultimately did not charge us for the repair, because they had not caught it the first time. A few months later the car died unexpectedly overnight. The battery tested as fine. Laird Noller reset the computer and again did not charge us for the fix. As much as we love our C-Max, we’re disappointed with its reliability. Laird Noller, however, has been above reproach. They’ve earned our loyalty and gratitude. More