Laird Noller Ford of Lawrence - Service Center

Flawless experince. THANKS to Aaron in the service dept. One thing for certain is that I always receive "top shelf" treatment from Aaron in the service department..!! Appointments are scheduled in good orde One thing for certain is that I always receive "top shelf" treatment from Aaron in the service department..!! Appointments are scheduled in good order, I am taken care of quickly and the lines of communication are kept open. I could not ask for better customer service.....which sadly is becoming a lost art..!! Aaron is definitely an asset to the dealership's team. Also, Evan Prince worked with me for a flawless experience..!! Highly recommend..!!!! More

They made my repairs hassle-free They made sure My repairs were hassle free and were accommodating to my schedule. I was kept abreast of additional damaged discovered and what/how it They made sure My repairs were hassle free and were accommodating to my schedule. I was kept abreast of additional damaged discovered and what/how it was being rectified. More

Fixed the cause but not the effect. Went in because my 2017 focus moon roof would leak water into the car when it rained. It caused water to pool in the ceiling causing stains. Turns out Went in because my 2017 focus moon roof would leak water into the car when it rained. It caused water to pool in the ceiling causing stains. Turns out the drain tubes were never installed at the factory. The service center identified this and installed the tubes (was told the body center performed the installation). However, they didn't clean the water stains caused by this problem nor did they tell me if they inspected for water damage. I probably should have asked so I guess some of the blame is on me but I would assume that since it was a problem caused by Ford they would want to correct all of the damage caused by the manufacturer of the car. (Don't have the invoice so the person I checked in the employees section is inaccurate) More

Awesome dealer The dealership is very detailed tells you what's going on with your car and has the customer money at hand they are professional and courteous and do The dealership is very detailed tells you what's going on with your car and has the customer money at hand they are professional and courteous and do what they say they're going to do More

Greg the service writer and Leon the diesel tech took excell As usual Greg the service writer and Leon the tech took excellent care of my vehicle thank you. Why I bought a total of 4 vehicles from the dealership As usual Greg the service writer and Leon the tech took excellent care of my vehicle thank you. Why I bought a total of 4 vehicles from the dealership and I've been giving great service on all of them. More

Great Visit Thanks to Advisor Jerry Hall for being “on top” of my appointment, also thanks to Technician Jonathan Clark for his excellent work. ....price, $69.7 Thanks to Advisor Jerry Hall for being “on top” of my appointment, also thanks to Technician Jonathan Clark for his excellent work. ....price, $69.76, seems high for an oil change & complimentary rotation. More

Unannounced price change I have been going to laird noller for service since first moving to Lawrence in 2013. The price has always been around 34.00. At the most recent visit I have been going to laird noller for service since first moving to Lawrence in 2013. The price has always been around 34.00. At the most recent visit the price suddenly raised to 58.00. When I asked about the change in price I was informed the new manager decided to end the ongoing special price at the beginning of the month. While I will still return to the shop for tire rotation, I will be getting all future service done elsewhere. More

Incompetent Body Shop Bought my truck from Laird Noller and was hit by another driver 3 weeks later. Laird Noller Collision Center in Lawrence has had my f150 for 7 weeks. Bought my truck from Laird Noller and was hit by another driver 3 weeks later. Laird Noller Collision Center in Lawrence has had my f150 for 7 weeks. Tried to give it back to me with a terrible paint job and a bad rear door. They fixed the paint after 2 more tries. Been waiting 3 weeks for just the door to get fixed but they don’t know how. Keep telling me Ford tech support has to tell them how to do it. I will never use this dealer or body shop again. They don’t know how to do the work and repeatedly try to say the truck is done without fixing obvious problems. Total incompetence. More

First scheduled service The service was handled quickly and explained very well. A complete, itemized report of what was checked was included. Waiting area was clean and had The service was handled quickly and explained very well. A complete, itemized report of what was checked was included. Waiting area was clean and had coffee. More

Great! Tyler is wonderful. Extremely helpful and professional. Service staff is also very nice. Work done is high quality. Always a good experience. Appr Tyler is wonderful. Extremely helpful and professional. Service staff is also very nice. Work done is high quality. Always a good experience. Appreciate service area keeping track of what needs to be done and when. More