Laird Noller Ford of Lawrence - Service Center

Professional and Personable Folks a LN did a great job on my vehicle. They were quick to action and met my needs in short order. They are my go to for automotive service. Folks a LN did a great job on my vehicle. They were quick to action and met my needs in short order. They are my go to for automotive service. More

Great experience, very welcoming employees Very nice experience, Gary Carbaugh was a pleasure to deal with and went beyond any expectations I had at the beginning . He kept me informed almost d Very nice experience, Gary Carbaugh was a pleasure to deal with and went beyond any expectations I had at the beginning . He kept me informed almost daily as to the progress the team , which he also introduced to me,was making on my car And made sure I was 100% satisfied. More

THE BEST Great dealership with wonderful people. ....service and the sales department is first rate. Jerry Hall is a true asset to the Quick Lane. Mike Brady Great dealership with wonderful people. ....service and the sales department is first rate. Jerry Hall is a true asset to the Quick Lane. Mike Brady is a professional. Thanks More

As always, great job! I have purchased vehicles from Laird Noller Automotive through the years and have had numerous more service there through the years these guys are awe I have purchased vehicles from Laird Noller Automotive through the years and have had numerous more service there through the years these guys are awesome! More

Checking out my new car Great service from all the staff from the minute I drove in the bay. Quick service for my alignment and other issues I had. Couldn't ask for a better Great service from all the staff from the minute I drove in the bay. Quick service for my alignment and other issues I had. Couldn't ask for a better place to take my car for service. Even washed and swept it out before bringing it back to me. More

Waste of time and money My vehicle has 16K on it and a dash button doesn’t work due to the company cancelling Sync. I feel Ford should fix this rather than me pay $900. Tha My vehicle has 16K on it and a dash button doesn’t work due to the company cancelling Sync. I feel Ford should fix this rather than me pay $900. That’s just stupid. Also I dropped of in the morning and never got a phone call. It sat there. Wasted day and time. More

Went out of their way to stand by product, assist us Our 2013 Ford C-Max (odo 65,000 miles) experienced two problems this summer. On a hot day in June, the check engine light came on, indicating a misfir Our 2013 Ford C-Max (odo 65,000 miles) experienced two problems this summer. On a hot day in June, the check engine light came on, indicating a misfire. We are the second owners of the car, and it wasn’t purchased from Laird Noller, but because this seemed a manufacturer specific problem, I took it to Laird Noller. They repaired it; we paid for the repair and hoped that was that. Unfortunately the problem repeated twice more, the last time stranding us in KC and requiring a tow, after the car went into “safety mode.” Each time we brought it to Laird Noller, Greg and the other staff got us a rental and ultimately did not charge us for the repair, because they had not caught it the first time. A few months later the car died unexpectedly overnight. The battery tested as fine. Laird Noller reset the computer and again did not charge us for the fix. As much as we love our C-Max, we’re disappointed with its reliability. Laird Noller, however, has been above reproach. They’ve earned our loyalty and gratitude. More

Excellent work for fair price. I had my tie rod ends and wheel bearings replaced. The car runs better than it has in years, and the obnoxious “road noise” another shop blamed on my I had my tie rod ends and wheel bearings replaced. The car runs better than it has in years, and the obnoxious “road noise” another shop blamed on my tires is now completely gone. Thrilled with the results! More

Tire patch Jerry is awesome will always come back to work with Jerry. Patch was done correctly and quickly will continue to use Laird Noller for service. Jerry is awesome will always come back to work with Jerry. Patch was done correctly and quickly will continue to use Laird Noller for service. More

Waited it out! Went to make a appointment to get my oil changes and tires rotated. Told Jerry that I needed air in my tires too. He fixed me up with airing up my t Went to make a appointment to get my oil changes and tires rotated. Told Jerry that I needed air in my tires too. He fixed me up with airing up my tires and told me that the next appointments would be in at 10:00 am. I asked if I could wait it out and see if they come and if not if I could get my car in. He was in agreement. So of course the appointments did not arrive and I did not have to wait two weeks to get everything done to my car. Thank you for the quick service and the coffee! Please update the pictures so the correct employees can get recognition for outstanding services. I will get names at my next appointment in 5 months. More