Laird Noller Ford of Lawrence - Service Center

great service department everything was done in a professional manner. my car was written up and the repair was made and everything went like clockwork. I am pleased. everything was done in a professional manner. my car was written up and the repair was made and everything went like clockwork. I am pleased. More

Frustrating scheduling process It’s frustrating when I’m told at the beginning of this whole process that I have to wait two weeks to make an appointment to get a rental car because It’s frustrating when I’m told at the beginning of this whole process that I have to wait two weeks to make an appointment to get a rental car because of a recall. Once the part arrived I was called and told to have my car at the shop on Friday. It had to be Friday. Regardless of my work schedule it had to be then or I’d have to pay for the rental car myself. There were two scratches in my dash as a result of the airbag installation Also, the question below is making me select a person I worked with. I’m selecting all since I don’t know who worked on my car. More

Exceptional service Jerry Hall & the technicians are there for me... They know me by name & by my truck... I always feel assured that my truck receives the best service & Jerry Hall & the technicians are there for me... They know me by name & by my truck... I always feel assured that my truck receives the best service & in a timely manner... More

Never Disappointed - Best Customer Service Laird Noller Quick Service in Lawrence is the best place to have service done bar none. From the moment you walk in and greeted to you and pick up you Laird Noller Quick Service in Lawrence is the best place to have service done bar none. From the moment you walk in and greeted to you and pick up your vehicle, Laird Noller is there to help you and serve you. More

Top notch as always!! Very pleased with the consistent quality of repairs received. Couldn't be happier. Everything form the knowledgeable Service advisor Greg Dahlem to a Very pleased with the consistent quality of repairs received. Couldn't be happier. Everything form the knowledgeable Service advisor Greg Dahlem to a clean waiting area. Recommend 100% More

Generally very good, this time not so much I have been generally very happy with the service department here, quicklane, service bay, and body shop. I had made an appointment over a week in adv I have been generally very happy with the service department here, quicklane, service bay, and body shop. I had made an appointment over a week in advance for an oil change and tire rotate/balance/align. When I got there, they only had me down for an oil change and while they did the rotate/balance they said they were backed up on the alignments so I’d have to come back another day for that. Very disappointing/inconvenient to not get all the services I was expecting. i may go someplace else for alignment but I bought the tires there so rotations are free which is the only reason I switched to them for routine maintenance. Will be doing some math before it’s time for my next oil change, that’s for sure More

No worries :) Always on point!!!!!!!!! Easy to work with, dependable, willing to go the extra mile, thorough, reviews all options and services. Real commitment to Always on point!!!!!!!!! Easy to work with, dependable, willing to go the extra mile, thorough, reviews all options and services. Real commitment to the customer and their mode of transportation. More

Flawless experince. THANKS to Aaron in the service dept. One thing for certain is that I always receive "top shelf" treatment from Aaron in the service department..!! Appointments are scheduled in good orde One thing for certain is that I always receive "top shelf" treatment from Aaron in the service department..!! Appointments are scheduled in good order, I am taken care of quickly and the lines of communication are kept open. I could not ask for better customer service.....which sadly is becoming a lost art..!! Aaron is definitely an asset to the dealership's team. Also, Evan Prince worked with me for a flawless experience..!! Highly recommend..!!!! More

They made my repairs hassle-free They made sure My repairs were hassle free and were accommodating to my schedule. I was kept abreast of additional damaged discovered and what/how it They made sure My repairs were hassle free and were accommodating to my schedule. I was kept abreast of additional damaged discovered and what/how it was being rectified. More

Fixed the cause but not the effect. Went in because my 2017 focus moon roof would leak water into the car when it rained. It caused water to pool in the ceiling causing stains. Turns out Went in because my 2017 focus moon roof would leak water into the car when it rained. It caused water to pool in the ceiling causing stains. Turns out the drain tubes were never installed at the factory. The service center identified this and installed the tubes (was told the body center performed the installation). However, they didn't clean the water stains caused by this problem nor did they tell me if they inspected for water damage. I probably should have asked so I guess some of the blame is on me but I would assume that since it was a problem caused by Ford they would want to correct all of the damage caused by the manufacturer of the car. (Don't have the invoice so the person I checked in the employees section is inaccurate) More