Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
932 Reviews of Laird Noller Ford of Lawrence - Service Center
Sort by
January 30, 2025
Took 2 months to get my car back, no sense of urgency on jades part. Got it back sold it. No sense if security with it ! jades part. Got it back sold it. No sense if security with it ! More
by SHERIRHOLLADAY
Verified Customer
January 29, 2025
I took my Mazda in for an oil change and 100,000mile inspection @ 7am. They were overwhelmingly busy so called to confirm it was ready to pick up early afternoon (yes). Paperwork from inspection indicat inspection @ 7am. They were overwhelmingly busy so called to confirm it was ready to pick up early afternoon (yes). Paperwork from inspection indicated front brakes/rotors plus belts & tensioner needed replaced, totaling nearly $1300. Decided to get add’l quote on brakes. This mechanic called back quite confused, saying both brakes & belts looked fine! I’m taking them brownies this afternoon, valued at $1300! More
by catalina_los_ojos
Employees Worked With
Amber Mitchell
January 28, 2025
They got my vehicle in quickly. Communicated with me throughout the day and have repairs completed on time. Customer service advisors were friendly and cheerful. Communicated with me throughout the day and have repairs completed on time. Customer service advisors were friendly and cheerful. More
by tammycraig97
January 26, 2025
Hailey was very helpful ans sweet. She kept us updated on the status of the vehicle. She kept us updated on the status of the vehicle. More
by ELAINE FRINK
January 26, 2025
Fast and efficient. Service staff was very friendly and accommodating. Will definitely be bringing my vehicle back. Service staff was very friendly and accommodating. Will definitely be bringing my vehicle back. More
by edulin98
Employees Worked With
Other Employees :
Matt Fraley, Sarah Clark, Josh Andrew
January 25, 2025
Katlyn was awesome. Also the service guy who programmed my fobs is way “cool” for what he did and with care and thoughtfulness. Thanks for putting my old broken fob back Also the service guy who programmed my fobs is way “cool” for what he did and with care and thoughtfulness. Thanks for putting my old broken fob back together. Totally great experience during my visit More
by miltons123
Employees Worked With
Katlyn was awesome and the service man that programmed my fobs
January 24, 2025
Upfront, honest, transparent and easy to communicate with. They diagnosed and fixed my cars problem the first time around. with. They diagnosed and fixed my cars problem the first time around. More
by PHILLBOSCH
January 21, 2025
I have been a long time customer of Laird Noller for many years. The customer relationship is very good. This trip my car needed to stay longer than expected for minor maintenance. I was driven home by a years. The customer relationship is very good. This trip my car needed to stay longer than expected for minor maintenance. I was driven home by a manager because the courtesy driver as an hour out. This was extremely helpful. After the work was completed, my car was delivered to my house. Awesome job and thank you. More
by glidewell30
Employees Worked With
January 18, 2025
Three mouth to fix my. Transmission troubles and bought pre-owned and dealership certified won't take care of other problems.They have. Total lack of communication your the Transmission troubles and bought pre-owned and dealership certified won't take care of other problems.They have. Total lack of communication your the best when buying but after dealing is done so are they More
by rcowboywrench
Employees Worked With
Jayde
