Laird Noller Olathe

I purchased a used vehicle on June 6th 2011. I was talked into getting the extended warranty since I was getting a used vehicle, and was also talked into the paint and interior treatment sine I am expecting into getting the extended warranty since I was getting a used vehicle, and was also talked into the paint and interior treatment sine I am expecting my 4th child. The vehicle started having problems hours after i had left the lot. I spoke to Shane about them and was told the would look at it the following Monday when I came back for the paint treatment. a couple days later it was making a grinding noise when placed in gear. I spoke to Shane on Thursday and was told I would be called back after he spoke to the service manager to see if should bring it in right away or could it wait until Monday since i lived further away. I was never called back. I didn't even speak to Shane until he approached me with new paperwork for my boyfriend and I to sign that changed the price of the vehicle to reflect the new interest rate. He instructed us to lie to the bank about our living residence. And then I was told that I would have to pay for the repair to my vehicle. Apparently it doesn't fall in coverage of anything I paid extra for, even though it was having trouble hours after leaving. I was told they were doing me a favor by paying for 50% of the repairs, however I have priced it and I paid full price. I requested to speak to Steve Tolbert personally and was never contacted. This is the most unprofessional place I have dealt with, and I hope this helps others to do research before making a costly mistake like I did. More

Purchase of an automobile with a buy as is. The uautomjobile was defictive with a blown head gasket which was noticed the next day after the purchase. Purchase of a 1998 Cadillac SST on September uautomjobile was defictive with a blown head gasket which was noticed the next day after the purchase. Purchase of a 1998 Cadillac SST on September 17, 2010. Salesman was Matt Buek. He actually cried wanting to make the sales. On September 18, 2010, I noticed the engine heating up. I called and walked with the salesman, and his response was y ou bought , its your problem. On September 20,2010, I took the car to Lindan Automotive and collant was very low. Replaced coolant. Car heated up again on September 21, 2010. Lindan Automotive run tests on the engine and found the head gasket to be blown. I called the sales person Matt Buek again and advised him of the blown head gasket, and his reply was you bought it and its now concern of yours. I asked to speak with the owner Steve Tolbert and was told he was busy. I left my phone number. There was no return call. On September 24, 2010, I called again, and was told Steve Tolbert was busy, so I left my hone number again, and still no return call. On December 3, 2010 I received a solicitation from Steve Tolbert Suzuki, wasnting me to refer customers to them. I sent a certified return receipt letter to Steve Tolbert advising him of the above. Alsolutely no call. I realise this was a buy as is, but it seems to me that under the ab ove situation they should refund me for the the purchase and take the car back. As of this date Steve Tolbert has accepted absolutely no responsiblity for this. The reason I made no personal appearance at the dealership was that Matt Buek was very hostile in his conversations with me in that "you are just trying to cause trouble so don't come here." More

Worst car buying experience I have ever had. I went to this dealership on 1-1-11 and purchased a new 2010 Suzuki Kazashi. I negotiated a price of $14,800.00 cash and my trade. Once I got into the busine this dealership on 1-1-11 and purchased a new 2010 Suzuki Kazashi. I negotiated a price of $14,800.00 cash and my trade. Once I got into the business office the business manager (Mr. Magsalin) manipulated the numbers and completely changed the terms I had agreed to with the salesman and sales mangager. I did not finance this car, I paid cash because I had already arranged financing before I ever went into the delaership. When I realized that Mr. Magsalin had padded the numbers in favor of the dealer I called him on it. He made some adjustments but still did not adhere to the terms I had previously agreed upon. Once I got home and refigured the numbers I immediately tried to contact Steve Tolbert and reconcile the problems. Mr. Tolbert refused to even acknowledge there was a problem or even discuss it with me. To make matter worse, the dealer also charged me $499.00 plus tax for a dealer installed option they say they applied to the car called Xzilon. I filed a complaint against Steve Tolbert Suzuki with the BBB of Greater Kansas City. In the complaint I asked that the Dealership show proof or provide me with a signed, sworn statement that the Xzilon treatment, I was charged for, was actually applied to the car. The Dealer refused to show proof and has refused to refund my money or explain why they forged my name to the Xzilon paperwork. The BBB administratively closed the complaint today because of Steve Tolbert Suzuki's refusal to cooperate with the BBB. They basically stonewalled the complaint. If you buy a car from this dealership get the price you negotiate in writing and signed by the Sales Manager before you go into the Business Office to complete the transaction. Also, note that they are not advertising as Steve Tolbert Suzuki in the Kansas City Star anymore. They are advertising the Steve Tolbert Collection. Any reputable automobile dealer should easily be able to prove that they actually provided a service they charged for. This delaership refused to provide proof to the Better Business Bureau of Kansas City that they actually had documented evidence to support the service they charged me for. More

I bought a car with this dealership, owner said he purchase new tires for vehicle. After 6 months of driving the car I found out that was untrue. The vehicle is unsafe to drive and owner refuses to sh purchase new tires for vehicle. After 6 months of driving the car I found out that was untrue. The vehicle is unsafe to drive and owner refuses to show proof of purchase of tires he said he purchased. Owner said car would be delivered in 3-4 days, car delivered in 12-14 days, not detailed, check engine light came on after driving vehicle for 1 hour, I had to take car back three times before they actually fixed catalyc converter which happened to be under car warranty. More