Lake Chevrolet

Called dealership to verify car 2014 Nissan Sentra was available to test drive. they said Oh yes I will get it off the back lot and wash it for you. Then an 1 1/2 hours later contacted my neighbor to give me a ride out to Lake Elsinore from San Juan Capo it is 1 hour and 20 minutes drive. So on our way we called again to make sue care was available. They said oh yes. When we got there the the GM said the car had not gone thru there inspection so we would not be able to test drive it. So I ask if it was even on the lot? He assured me it was. (because I had heard of dealers advertising cars that they did not even have or just sold 2 minutes ago) I requested to see the car vin #3N1AB7AP1EY312623. They then tried to show me the car but it was not the same vin #. then tried ti sell us a different car. it was all a scam just to get you to you dealership. I hate car salesman. so we drove hm 1 hr & 30 minutes.

I bought a used vehicle that immediately is costing $500 to $600 to repair. They supposedly did a smog and safety check so at that time they would have recognized there were other problems with this vehicle which they did not disclose to me. If they would have said to me these problems existed I would not have purchased the vehicle. (Buyer Beware) they only care about your money.

Worst experience I've ever had at a dealership. The (no)service center seems to have better things to do than provide customer service. You walk in the door and stand around until you figure out for yourself where you need to be and what you need to do...and don't expect to have quick service. WASTE OF TIME is an understatement. It took us TWO DAYS to fix a check engine light which should have only included switching out a bad tube on the evap system. However, after we dropped the car off at 10:30 it took until 3:00 for the diagnostics to be done. Once they told us the cost of the repair we heard nothing back from them. It took us calling them back ourselves to be notified that they were keeping my truck over night and that we could pick it up tomorrow. Great. Well the main reason for the repair was to get the truck smog tested, which the service department (primarily Eric Solomon) knew. We went to get the smog and it failed because the service center failed to let us know that the battery had been disconnected which made the OBD not ready to be smog tested, not a big deal but just another way this dealership wasted our time. The final straw was driving back to the dealership, making our complaint to Mark the manager who tried to fix the problem by offering us a free smog test. We accepted, waited for about 20-25 minutes, only to be told by Eric that the smog guy wasn't there that day. Just another WASTE OF TIME and WASTE OF MONEY. Would not return to this dealership if it was the last one in California. Id rather walk than bring my truck back here. So to review, STRIKE ONE: No call back resulted in my truck being locked up over night STRIKE TWO: Eric. No apology. Can't make eye contact. No communication or instructions regarding what the truck would need or what was done. STRIKE THREE: Customer service, or lack there of. The manager can't even be bothered to know which employees are in his service department. Three strikes you're OUT!

First of all I went in with an appointment made for both a regular service and to check my airbag light being on. When I went in they told me they could not service the air bag because the light was not on. I was ok with that until when I got back to pick up my car when the technician pulled up my car the airbag light was on... I requested them to fix it since when I first scheduled my appointment I scheduled it for the airbag light as well they said I would have to make another appointment, obviously it's upsetting when there is a safety issue like this that a Franchise dealership will refuse to fix it for you. I will never go back there again, it was the first and last time I will return to this dealer. Also when they Eric called me to advise that my car was ready, I requested to get a shuttle to pick me up, he said ok ... an hour later I called and the girl at the reception said she was never told to send a shuttle ... therefore if I wouldn't have called I would have been there waiting for my shuttle. I am simply upset of the service and customer service they have at this location.

Alex, our sales rep, was very courteous and listened to what we really wanted and found the perfect truck to fulfill our needs. We've had it in for one oil change and that was a pleasant experience as well.

This was a great purchasing experience at Lake Chevrolet. Melissa was easy to talk to and was truly helpful in finding what we wanted. Give her a call and make that appointment, so you can drive away with the Chevy that you want. Thanks Melissa!!!

Over all experience was good, we told Alex what we were looking for, he let us decide . Not to much haggling over price and trade in. We are extremely satisfied with our truck and the service Alex provided.

Once again Justin and his team provided with me fast and efficient service, which I greatly appreciate! Service Manage Mark has done a great job.

I have been a loyal Gm owner for my entire adult life and been through the purchasing process quite a few times. I was at Lake Chevrolet in Lake Elsinore Ca yesterday and reached a "deal" with the salesman, Tommy. After Tommy came out with the paperwork I went over the numbers and found out they had increased the sticker price of the vehicle by 1000 and not used the incentives we had discussed. I pointed this out and he acted shocked then sent in the manager and disappeared. The manager refused to honor the "deal" we had reached also. I wasted 3 hours of time with dishonest people lying to my face and then refusing to acknowledge it until they realized I had recorded the entire process and had proof. I have no desire to purchase a Chevrolet again after this experience. This dealership and the way I was treated is a very poor reflection on the brand.

Our entire car buying experience was greatly improved once we were referred to Lake Chevrolet by a friend of ours. It only got better when we were introduced to Eric Soderquist who helped tremendously to help us end our stressful journey on a high note. What a sigh of releif when we were greatly surprised with the high 5-Star Customer Service my wife and I were given by Eric and entire staff at Lake Chevrolet. Even the last part of deal with Finance department was actually very pleasant, and we never expected that. There was never any pressure, but complete professional sincere guidance on our situation to get into a newer vehicle, and still well within our budget. Thank you Eric, and staff at Lake Chevrolet for Top-Gun Customer Service. We look forward to replacing a Ford vehicle as soon as possible, and we are coming right back to you!!! Thanks!