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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,651 Reviews

2,651 Reviews of Lake Chevrolet - Service Center

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July 26, 2023

Always fast and courteous service at this location is very convenient for me for which I am happy! More

by Ho Chunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Klemstein
Sep 23, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2023

Great people and Awesome service, and quick! Will definitely go back for our next service need More

by Sue957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Sep 24, 2023 -

Lake Chevrolet responded

Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 20, 2023

I bought my car here in 2017 and I still take it here for all its needs and I absolutely enjoy it.. 10/10 would recommend. More

by Mystie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Lake Chevrolet responded

Your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 20, 2023

Busy service department. I dropped off my car at 7:30 am and the work wasn’t completed till 5 pm. I was told the service dept. was super backed up! More

by Frank Frenchie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas, Austin Klemstein
Sep 23, 2023 -

Lake Chevrolet responded

Frank, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (414) 281-5000 at your earliest convenience to discuss how we can turn this experience into a positive one.

July 19, 2023

Very friendly,courteous and efficient. Treat you like you're a friend. The work done is professionally completed in a timely matter. More

by wallyworld2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Lake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

July 19, 2023

I commend Lake Chevrolet for their excellent service on my 2004 Pontiac Sunfire. They were able to fix problems that other service centers couldn't. I give them the highest rating. More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

July 18, 2023

Austin was polite and efficient and got my oil change done on time. Thank you More

by rhondarivera55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Klemstein
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2023

I brought my car there for a complete diagnostic test and was charged $112.00 for something I had already told the service worker Steve he plug the little tool to my dash the same thing I had done already an More

by fredlgreen74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Thomas
Aug 16, 2023 -

Lake Chevrolet responded

We appreciate you sharing your experience with us, and we're sorry to hear that you're dissatisfied with the diagnostic test you received. Your feedback is important, as it helps us improve our services and address any shortcomings. We apologize for any miscommunication or frustration that may have arisen during your visit. Our aim is to provide accurate and valuable diagnostics to our customers. We understand that you were looking for specific information about your ABS sensors and that this was not satisfactorily addressed. We take your concerns seriously, and we will be conducting an internal review of your case to identify any areas where we can improve our processes and better serve our customers. We strive to offer fair and professional service at all times, and we apologize if this was not reflected in your recent experience. Thank you for bringing this to our attention, and we hope to regain your trust in our services.

July 17, 2023

I am disappointed in how much work the $60k truck i bought needed. As if the dealer didnt inspect it when i bought it. Close to $3000 in less than a year. More

by DROPZONEPRINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Yelton
Jul 31, 2023 -

Lake Chevrolet responded

Thank you for sharing your feedback with us. We genuinely value your input as it helps us identify areas where we can improve our services. First and foremost, we want to assure you that all our vehicles go through a rigorous inspection process, adhering to state specifications before they are made available for sale. However, even with thorough inspections, it is challenging to predict with absolute certainty how a vehicle will perform. Mechanical issues can sometimes arise unexpectedly, and we understand how frustrating and inconvenient it can be for our valued customers like yourself. We empathize with your disappointment in the amount of work your truck required in a short time. It is essential to us that you have a reliable and enjoyable ownership experience with your purchase. Unexpected repairs can be a burden, and we want to assist you in minimizing such occurrences in the future. To address this concern, we often recommend extended service contracts for our customers. These contracts are designed to cover unforeseen repairs beyond the manufacturer's warranty, providing you with additional peace of mind and protection against potential repair costs. We apologize if this recommendation was not adequately communicated during your purchase or if it did not meet your expectations. We will ensure that our team is well-versed in explaining the benefits of extended service contracts to our customers, giving you the information needed to make an informed decision. Please know that your satisfaction is of utmost importance to us. We value your business and would like to make things right. If there is anything specific we can do to address the issues you've faced or to assist you further, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention. Your feedback helps us improve, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

July 17, 2023

Amazing service! Saved me over $1,000 compared to another dealer. Gave me free pick up and a loner car! Amazing people!!! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Lake Chevrolet responded

Joe, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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