Craig Pozarski

Craig, Al and the whole tech staff were so knowledgeable and detailed in their approach to troubleshoot and ultimately fix my 2026 Chevy Blazer. Top notch and will definitely be bringing my business to Lake and detailed in their approach to troubleshoot and ultimately fix my 2026 Chevy Blazer. Top notch and will definitely be bringing my business to Lake More

by Paulkarcz Verified Customer Verified Customer

Print

PATHETIC! !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet he did the back pedal and called my wife a liar. ABSOLUTELY absurd. EXTREMELY UNPROFESSIONAL. And the amount of money I paid for the work to be done and then do so not even QA/QC to make sure the work that was done was complete and correct. They left a clip dangling and thought it was no big deal. Now I have owned Bow ties for almost 40 years and I thought my poor service at Lou Bachrodt in Rockford was poor. These CLOWNS are by far the worse. I had to jump thru hoops for my daughter to pick up her car. And when my wife called to get the car the gentleman she spoke to said they were open til 8. They close at 7; who is the liar now. And when I leave a message for Justin he decides not to call me back I had to call him for answers. He tried to bully me and that got him absolutely nowhere. I had to call him and tell him how my daughter was getting her car. I THE CUSTOMER had to do his job. PATHETIC!!!! And now let’s turn to the COWARD Service Manager and the WORTHLESS COWARD General Manager. Neither one of them have returned my calls and messages. What kind of CUSTOMER SERVICE is that? You have answered correctly; NONE AT ALL. xxxx poor management leads to xxxx poor subordinates which results in this place losing business. Lake Chevrolet in Milwaukee, WI should be ashamed of themselves for how they treat their customers. Which leads me to believe that they care about the almighty dollar and not their customers. We as the consumer are just a number to them and nothing more. The entire staff should be ashamed of themselves for allowing themselves to be part of this toxic culture. Lake Chevrolet will not get one more of my dollars nor will I have send them any business from friends or family. Note to General Manger and Service Manager man up and reach out to those that have complaints. They have valid voices and could help your business. But you would rather be cowards. I even left messages for the finance manager and sales manager which received no call backs either. COMPLETE INCOMPETENCE!!!!! There AI Pam is completely worthless also a complete joke. You get absolutely no where with that dysfunctional tool. The whole organization is a complete disappointment. Lake. Chevrolet deserves negative stars. However that is not an option. More

Print

Always professional and Craig is the best Always takes care of Lake Chevrolet Customers Craig is a bonus to lake care of Lake Chevrolet Customers Craig is a bonus to lake More

by scottfxdwg Verified Customer Verified Customer

Print

Prompt, complete information, respectful and reasonable. Been going to Lake for years and have never had a problem. Been going to Lake for years and have never had a problem. More

by Another Guy Verified Customer Verified Customer

Print

Great People! ! Great Service! Craig is always friendly, professional and always takes the time needed to explain problems and solutions, ! Great Service! Craig is always friendly, professional and always takes the time needed to explain problems and solutions, More

by tmaletta Verified Customer Verified Customer

Print

They sold me a 2021 Silverado 1500 and the motor locked up within 8 to 9 months they replaced it,, after receiving the truck the wires cough on fire 2 1/2 days later now I’m being charged with the part and up within 8 to 9 months they replaced it,, after receiving the truck the wires cough on fire 2 1/2 days later now I’m being charged with the part and labor,,I’m losing work bills are running up….. horrible experience ever! More

by CHARLESGARDNER116 Verified Customer Verified Customer

Print

Very respectful knowledgeable and kind. On top of the ball completely. Very respectful knowledgeable and kind. On top of the ball completely. The most unexpected thing was how quickly every On top of the ball completely. Very respectful knowledgeable and kind. On top of the ball completely. The most unexpected thing was how quickly everything was completed. More

by pdkrueger Verified Customer Verified Customer

Print

Prompt, friendly service. Prompt, friendly service. Kept me updated on progress of my auto. Prompt, friendly service. Kept me updated on progress of my auto. Craig is always t Prompt, friendly service. Kept me updated on progress of my auto. Prompt, friendly service. Kept me updated on progress of my auto. Craig is always top-notch and very friendly More

by Don'tWant 2 Verified Customer Verified Customer

Print

Very friendly customer orientated did me a solid and took care of my car. Didn't try to upsell me on anything. care of my car. Didn't try to upsell me on anything. More

by blaze69 Verified Customer Verified Customer

Print

Craig took care of my companies van and taken care of our fleet for years as always he has done a excellent job fleet for years as always he has done a excellent job More

by scottfxdwg Verified Customer Verified Customer

Print