Lake Chevrolet - Service Center

Lake Chevrolet responded

Thank you for taking the time to provide us with your feedback. We're sorry to hear that you were unhappy with the cost of repairs and the lack of discounts that were offered to you. We understand that vehicle repairs can be expensive, and we strive to provide competitive pricing while still delivering high-quality service. We do offer discounts and promotions from time to time, and we apologize if these were not communicated to you during your visit. If you would like to discuss your repair costs in more detail, we encourage you to contact our service department to explore available options. We value your business and appreciate your feedback, as it helps us improve our services. If you have any further concerns or questions, please do not hesitate to reach out to us. We would be happy to assist you in any way we can.

Lake Chevrolet responded

We are sorry to hear about your recent experience at our service center. We understand that car repairs can be costly and frustrating, especially when the problem persists after multiple visits. We apologize for any inconvenience this may have caused you. We strive to provide our customers with the highest quality service and repairs, and we regret that we fell short in your case. We would like the opportunity to make things right, and to ensure that your car is running smoothly. If you would be willing to give us another chance, we would like to offer you a complimentary inspection to identify any further issues with your vehicle. Please feel free to reach out to us if you have any questions or concerns, and we will do our best to address them. Thank you for your feedback and we hope to have the opportunity to regain your trust.

Lake Chevrolet responded

We apologize for any inconvenience you may have experienced with your recent service with us. We understand that it can be frustrating when a problem persists even after a service has been completed. We want to make sure that you are completely satisfied with the work that was done on your car, so we'd like to invite you to bring your vehicle back to us to have it re-evaluated. Our technicians will take a closer look at your car to determine the cause of the oil leak and address any other issues that may need attention. We appreciate your business and want to ensure that you are completely satisfied with the service we provide. Thank you for bringing this to our attention and we'd like the opportunity to earn back your trust.

Shootie responded

I brought my car back and with Craig's help, it was determined that I had a head gasket leak. He submitted it to my warranty and everything was fixed. Thank you, Craig!

Lake Chevrolet responded

Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with the quality of service provided to your vehicle. Regarding the cost of the repair, we understand that it can be frustrating to have a relatively inexpensive part result in a much larger bill. However, it is important to note that the cost of a repair is not just determined by the price of the parts but also by the amount of labor required to complete the repair. In some cases, the labor involved in a repair can be extensive and time-consuming, which can lead to higher overall costs. We apologize for any inconvenience caused by the length of time your vehicle was in our shop. We always strive to complete repairs as quickly as possible, while still maintaining the high standards of workmanship that our customers have come to expect from us. Thank you again for your feedback, and if you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your business and hope to have the opportunity to serve you again in the future.