Nick Harmon

PATHETIC! !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet !!!! Justin the service Advisor was a complete non communicating idiot. He has no customer service skills at all and when he got called on the carpet he did the back pedal and called my wife a liar. ABSOLUTELY absurd. EXTREMELY UNPROFESSIONAL. And the amount of money I paid for the work to be done and then do so not even QA/QC to make sure the work that was done was complete and correct. They left a clip dangling and thought it was no big deal. Now I have owned Bow ties for almost 40 years and I thought my poor service at Lou Bachrodt in Rockford was poor. These CLOWNS are by far the worse. I had to jump thru hoops for my daughter to pick up her car. And when my wife called to get the car the gentleman she spoke to said they were open til 8. They close at 7; who is the liar now. And when I leave a message for Justin he decides not to call me back I had to call him for answers. He tried to bully me and that got him absolutely nowhere. I had to call him and tell him how my daughter was getting her car. I THE CUSTOMER had to do his job. PATHETIC!!!! And now let’s turn to the COWARD Service Manager and the WORTHLESS COWARD General Manager. Neither one of them have returned my calls and messages. What kind of CUSTOMER SERVICE is that? You have answered correctly; NONE AT ALL. xxxx poor management leads to xxxx poor subordinates which results in this place losing business. Lake Chevrolet in Milwaukee, WI should be ashamed of themselves for how they treat their customers. Which leads me to believe that they care about the almighty dollar and not their customers. We as the consumer are just a number to them and nothing more. The entire staff should be ashamed of themselves for allowing themselves to be part of this toxic culture. Lake Chevrolet will not get one more of my dollars nor will I have send them any business from friends or family. Note to General Manger and Service Manager man up and reach out to those that have complaints. They have valid voices and could help your business. But you would rather be cowards. I even left messages for the finance manager and sales manager which received no call backs either. COMPLETE INCOMPETENCE!!!!! There AI Pam is completely worthless also a complete joke. You get absolutely no where with that dysfunctional tool. The whole organization is a complete disappointment. Lake. Chevrolet deserves negative stars. However that is not an option. More

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I had my oil changed and tire rotation at Lake Chevrolet, when I received it back, they left my tires loose. They rattled. I took it into a dealer near me in Cudahy Wisconsin. They told me the wheels were lo when I received it back, they left my tires loose. They rattled. I took it into a dealer near me in Cudahy Wisconsin. They told me the wheels were loose and they tightened up the rims, I called Lake Chevrolet to discuss it with Nick. The manager never called me back. I called the head of the corporation. It was a person at the Ford dealership across the street. He did nothing just like Nick did nothing I would not take my car to Lake Chevrolet again awful unsafe I could’ve been killed. They have not called me. I called them several times. Nobody wants to talk to me. I would never take my car back there again. More

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Very disappointed with the service at Lake Chevrolet, especially my service advisor, Natalia Murillo. From the beginning, I told them I believed the issue was the transmission sensor. My advisor shoul especially my service advisor, Natalia Murillo. From the beginning, I told them I believed the issue was the transmission sensor. My advisor should have been upfront and told me they would not be able to diagnose the problem because the check engine light was not on. Instead, I was left waiting only to be told they couldn’t diagnose it. I also asked for a diagnostic report, but Natalia Murillo couldn’t provide one. Their solution was simply to waive the inspection fee. The issue was never about paying for the inspection—I came in because I needed my truck fixed. The service manager was no help either. I asked for a price to replace the transmission sensor, including parts and labor, but neither he nor Natalia Murillo could provide one. He told me to bring the truck back when the check engine light came on again. I also asked if they had driven my truck to see if the check engine light would come on. He said they had, but when I asked how many miles they drove, he couldn’t answer. Instead of addressing my concerns, he walked away while I was still talking and shut the door to his office. I found that extremely unprofessional. To make matters worse, the manager made a comment about a kitchen sink, which I found offensive because it made me feel like I was being stereotyped simply because I am a woman. Overall, I felt dismissed, my concerns were ignored, and I left without answers or a solution. I expected much better from a Chevrolet dealership. More

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Very bad communication. Not good at contacting customers in timely manner. Tyler is a good kid and generally wants to help. I believe this is a management issue. Pick up Not good at contacting customers in timely manner. Tyler is a good kid and generally wants to help. I believe this is a management issue. Pick up my car in a not working condition on June 16th with specific instructions to call me asap with the plan to fix my NEW car. Today is June 27th. 11 days and zero communication about the plan to make my new car 100%. More

by cdilts3240 Verified Customer Verified Customer

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Sold me a vehicle with problems from day one. When I mentioned it and asked if they would cover the repairs the person in the financing office said yes, but of course did not. Will never return When I mentioned it and asked if they would cover the repairs the person in the financing office said yes, but of course did not. Will never return also later found out a friend of mine that purchased from there also had a similar situation and will also never purchase from there again. I also took the vehicle in to be serviced for the issue and the service rep got terminated. I filed a complaint but had zero complaints about the service rep that helped me. Just thought it was odd how that happened. More

by aliyabluimagination Verified Customer Verified Customer

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I'm glad I gave them a 2nd chance. Wonderful! Got my car fixed right Wonderful! Got my car fixed right More

by Marge0 Verified Customer Verified Customer

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Dealership is always clean and everyone is courteous and professional. The water and soda while you're waiting is an added bonus. professional. The water and soda while you're waiting is an added bonus. More

by Mike@smithinsurancewi.com Verified Customer Verified Customer

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It was a great service that was done quickly. Completed more than expected. Overall very happy. Completed more than expected. Overall very happy. More

by jrl1 Verified Customer Verified Customer

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Lake Chevy is best dealership in the area . I’m always treated fairly . Appreciate every single person there I’m always treated fairly . Appreciate every single person there More

by Cj1089 Verified Customer Verified Customer

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Gavin and Nick were great! They kept me updated and the service was quick! Will be back for future appointments. They kept me updated and the service was quick! Will be back for future appointments. More

by Dembowski12 Verified Customer Verified Customer

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