Lake Chevrolet - Service Center

Lake Chevrolet responded

Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with the quality of service provided to your vehicle. Regarding the cost of the repair, we understand that it can be frustrating to have a relatively inexpensive part result in a much larger bill. However, it is important to note that the cost of a repair is not just determined by the price of the parts but also by the amount of labor required to complete the repair. In some cases, the labor involved in a repair can be extensive and time-consuming, which can lead to higher overall costs. We apologize for any inconvenience caused by the length of time your vehicle was in our shop. We always strive to complete repairs as quickly as possible, while still maintaining the high standards of workmanship that our customers have come to expect from us. Thank you again for your feedback, and if you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your business and hope to have the opportunity to serve you again in the future.

Lake Chevrolet responded

I'm sorry you had a negative experience at our dealership's service department. We take all customer feedback seriously and strive to provide the highest level of service to each and every one of our customers. I apologize for any miscommunication or misunderstanding that may have occurred during your visit. Our technicians always perform a thorough diagnostic check to identify any issues with your vehicle and provide an accurate estimate for repair costs. In this case, there seems to be some confusion regarding the root cause of the problem and the appropriate repair solution. We're disappointed to hear that you felt our service was a "scam." That is not how we operate at our dealership, and we apologize for any inconvenience or frustration you may have experienced. We value your business and hope to have the opportunity to regain your trust in the future. If you have any further questions or concerns, please don't hesitate to contact us directly. We appreciate your feedback and thank you for bringing this to our attention.

Lake Chevrolet responded

We apologize for the experience you had with us. It is never our intention to let a customer leave without providing the service they paid for, and we are sorry that this happened to you. We take all customer complaints seriously and aim to resolve them as quickly as possible. We apologize that you did not receive a response. We would like to make things right and ensure that you receive the service you paid for. If you could please reach out to us directly, we would be happy to discuss the situation further and come to a resolution. Again, we apologize for any inconvenience or frustration that this has caused. We value your business and hope to have the opportunity to make things right.