Lake City Toyota

Marissa Mazzamuto was GREAT❣️❣️As were JJ and Joe. I want to thank all three of them very much. Thank you Rountree Moore Toyota!! Debi want to thank all three of them very much. Thank you Rountree Moore Toyota!! Debi More

Terrible customer service , was soppose to get leather seats in my vehicle when I bought the truck , 3 months to by and still nothing . Have no problem sending me a bill though seats in my vehicle when I bought the truck , 3 months to by and still nothing . Have no problem sending me a bill though More

Something wrong with my car and I haven’t had it 5 months very pissed off !!!! I want it fixed asap I pay to much a month to have any problems at this moment very pissed off !!!! I want it fixed asap I pay to much a month to have any problems at this moment More

There is evidently two new managers that started the day I was in to get my car. The only one I was impressed with in the whole dealership and there wasn’t very many people there was my sales girl, Merrisa I was in to get my car. The only one I was impressed with in the whole dealership and there wasn’t very many people there was my sales girl, Merrisa both of the two new managers would not speak to me face-to-face and I was trying to get them to make a deal with me and I still got the shaft someone with excellent credit😢😢 I should have just gotten up and left the dealership my payment is still almost $500 a month and I was totally disgusted with themNo help I got 😢 More

Pleasnt and quick Mike did an amazing job got me a pre approved in an hour paper work went flawlessly everything was as needed and wanted and agreed upon no fuss approved in an hour paper work went flawlessly everything was as needed and wanted and agreed upon no fuss More

A HUGE thank you to Rountree Moore Toyota for completely xxxxing us over for the entire car buying process. What seemed to be a great deal ended up being a huge pain in the xxx. Almost a month later and our xxxxing us over for the entire car buying process. What seemed to be a great deal ended up being a huge pain in the xxx. Almost a month later and our trade in was not paid off like they said it would be and and I am not able to purchase my own vehicle until it’s removed from my credit which is another 30 days from the time that they pay it off. This could’ve been avoided had it been paid off on time. We have been given the run around from the start and have been told numerous excuses as to why the vehicle has not been paid off yet. So we are currently STILL paying TWO CAR PAYMENTS. Do NOT buy from here. This has been a tremendous headache and long, drawn out process that didn’t have to be this way. If you want it, My initial review: We reached out to this dealership on a Wednesday afternoon and the salesperson said they would contact us right after to give us more information on the sales event. The salesperson never called/texted and I used messenger to contact them again. I let them know our financial situation and what we needed and they said they would reach out to them again.... we live in hour away with a toddler so just “coming in” wasn’t something we could do without planning or with ease. They said they would contact the same Person and did not, I messaged AGAIN and they asked me if I had reached out to the salesperson .... how was I supposed to with no contact info for the individual? At this point I’d already referred someone who bought a vehicle the next day and we couldn’t even get a call back. I speak with the manager that afternoon and again explain our financial situation and what we were needing... we make an app for the next day and says we will be working with the other a manager, we say great & arrive the next day only to work with someone else and see the manager who we were supposed to work with for two mins. On the bright side, the dealership had an area for my son to play in while my husband waited for bank approvals. They also gave us WELL over what our vehicle was worth- so that was great. Here’s the bad....we have had incredible payment history on 3 vehicles and somehow only qualified for a 14.99% APR. We were offered a mortgage for our car payment but needing the vehicle, we accepted. As we pack up to leave with the truck, we realize the AC isn’t working but surprise surprise the service dept was not there. We drove home an hour with a BRAND NEW truck with NO A/C with a screaming toddler- ask me how fun that was.... So now, our local Toyota dealership was left to deal with something they did not do and we have a loaner while the part is ordered. I expected far more from a dealership that ultimately could not deliver. More

Easy to work with, responsive, found our car quickly. Sales department was A plus, finance department waited until last minute to send the info over. Car was delivered to our home and we are very satisfi Sales department was A plus, finance department waited until last minute to send the info over. Car was delivered to our home and we are very satisfied with the service. More

Great service, and commitment, to their customers. They went above and beyond to find us the vehicle we requested dispute the shortage of vehicles due to COVID19 went above and beyond to find us the vehicle we requested dispute the shortage of vehicles due to COVID19 More

I live in Texas and was looking for a specific VW. My sales person Michael did a great job taking care of everything over the phone to get me taken care of! sales person Michael did a great job taking care of everything over the phone to get me taken care of! More

Our experience with Rountree Moore Toyota was one of the most pleasant buying experiences!! Fernando was very polite and accommodating! We will definitely recommend them and will come back if and when we ar most pleasant buying experiences!! Fernando was very polite and accommodating! We will definitely recommend them and will come back if and when we are looking to purchase again! More