Lake Country Toyota - Service Center

Always polite, very accommodating. I have zero complaints, my experience is always a very positive one. I have zero complaints, my experience is always a very positive one. More

Thank you for diagnosing and correcting my car issues promptly and efficiently. I didn't feel comfortable driving the car with the sensor failure, so it means a lot to me for you fixing it as quickly promptly and efficiently. I didn't feel comfortable driving the car with the sensor failure, so it means a lot to me for you fixing it as quickly as possible. More

Overall good service the cost for the install of tires and alignment in the oil change seemed a little high, but it was doable I guess and alignment in the oil change seemed a little high, but it was doable I guess More

Enjoyable business to deal with. I have been happy with their work for a number of years now. I have been happy with their work for a number of years now. More

Great service which is why I drive 70 miles one way to have them service our vehicles have them service our vehicles More

Please to receive a call on parts needing to be replaced that I had not considered. that I had not considered. More

Very comfortable with n the waiting area and good communication. I have always had good experiences at Lake Country Toyota. communication. I have always had good experiences at Lake Country Toyota. More

2019 Avalon due for service, oil change, etc. Received a video while servicing my vehicle and showing tread depth of tires, Which needed replacement. Appreciate the detailed, actual time Fee Received a video while servicing my vehicle and showing tread depth of tires, Which needed replacement. Appreciate the detailed, actual time Feedback. Thanks! More

LCT did a very satisfactory job at selling me the 2024 Prius and the service Dept did a wonderful job with the sealant. Alll was on time and well done. Prius and the service Dept did a wonderful job with the sealant. Alll was on time and well done. More

No problem with the dealership per se. However, the service department certainly needs improvement in providing prompt service. It took over 2 weeks to get an appointment for an oil change However, the service department certainly needs improvement in providing prompt service. It took over 2 weeks to get an appointment for an oil change, and then it took 3 hours and 10 minutes of waiting for the service dept. to determine if my vehicle needed a front end alignment. I arrived at Lake Country Toyota at 11:10, instructing the rep to perform the scheduled oil change, and front end alignment. At 2:20 the rep approached the bored silly customer informing me that the front end was slightly out of alignment, and wanting to know if I wanted the alignment done. Huh, 3 hours and 10 minutes after bringing my vehicle in for an alignment, the guy wants to know if I want an alignment - they haven’t even begun the alignment. Perhaps they could have shown some consideration, and informed the customer it would take over three hours to decide if the vehicle needed an alignment. I would have declined, and saved myself the long hours waiting..Long story short (unlike the alignment service), I spent half a work day (over 4 hours) at the dealership waiting for them to perform a service that typically takes an hour to an hour and a half. When I was finally called to the service desk (after contemplating filing a change of address), I asked the rep what time it was. He said 3:11, and I told him to write that time on the work order. He wrote 3pm, obviously minimizing the actual service time. I quickly corrected him, insisting he write the actual time, and he reluctantly added the 3:11. Anyway you look at it, making the customer wait 4 hours for a service that should have taken an hour to an hour and a half, is inconsiderate, and totally unacceptable. Dan Buche More