Lake Country Toyota - Service Center

Bought a 2031 Ford Explorer ST that ha a smoking smell. The smell went saw after a week, but then it had a burning smell. Brought in in and the tech isolated to the turbo charger was leaking oil onto the m The smell went saw after a week, but then it had a burning smell. Brought in in and the tech isolated to the turbo charger was leaking oil onto the manifold. They contacted Kimber Creek Ford and they verified that was the problem. Lake Country arranged the repairs through Kimber Creek and it was repaired under warranty. They found the problem, verified the problem and had the problem fixed. Great job More

Took two plus hours for oil change. Found out they also performed a recall repair without asking if I wanted it done, if I had the extra time, etc. I had a poor experience on my previ Found out they also performed a recall repair without asking if I wanted it done, if I had the extra time, etc. I had a poor experience on my previous oil change for my truck. Paul Ruff More

Love this dealership, from the service writer, ti the mechanic and parts department everyone was amazing! mechanic and parts department everyone was amazing! More

Staff shows interest in your reason for service and follows up with detailed report of their findings. Doesn’t suggest more than just what needs to be done. follows up with detailed report of their findings. Doesn’t suggest more than just what needs to be done. More

The staff are Always professional and friendly. They let me know if there are any issues and discuss pricing prior to completing any work They let me know if there are any issues and discuss pricing prior to completing any work More

Did good job. Waiting area was comfortable. Coffee would be nice during the long servicing period Waiting area was comfortable. Coffee would be nice during the long servicing period More

They are Very friendly, honest, and informative. They take very good care of both my vehicles. They take very good care of both my vehicles. More

I bought my car in 2020 and have always been happy with service. I was not for this last appointnent.. it was maintenance for 65,000, all that needed to be done was check all fluids, rotate tires and they service. I was not for this last appointnent.. it was maintenance for 65,000, all that needed to be done was check all fluids, rotate tires and they changed one of the fluids. It should have been no more than 45 minute appt. I was there for 3hrs. There were very few employees in the service dept and finally after 2 hrs, the service advisor checked and said that the mechanic was going thru computer training. IF you are having training, then don’t schedule appointments for that time period! When I finally got checked out, I found that they had changed my oil and it should not have been done, $50 was taken off, but still very disappointing. Also when I had my 60,000 mile maintenance done, I asked if any major things needed to be done, I was told no, but I was told on Friday that the spark plugs should have been changed. Needless to say I cannot give a 5 star rating this time. More

My appointment went as planned and they were very courteous.My car was ready in a short amount of time courteous.My car was ready in a short amount of time More

Always a pleasant experience - a very courteous group of service workers. Never been a coffee or tea drinker so miss the free pop but understand cutting back on expenses. service workers. Never been a coffee or tea drinker so miss the free pop but understand cutting back on expenses. More