Lake Country Toyota - Service Center

This visit was the first time that I have been disappointed in the service given at Lake Country Toyota. When the work was supposedly done, I found out that they had not completed the changeout o disappointed in the service given at Lake Country Toyota. When the work was supposedly done, I found out that they had not completed the changeout of the thermostat. Maybe I misunderstood, but I was expecting that work to be done. But all they did was run the test which said that I needed a new thermostat. And that seemed costly at $159. Then, on my way home the warning lights came on saying see your dealer and check your AWD or something like that. I pulled over by Pequot Lakes and called back in to your service center. It was not very helpful and I continued driving. I even made a second call from the road, again not understanding what is going on. More

Always easy to work with, the service department makes me feel welcome and always explains what is needed to repair vehicle and why. Always knows me by name when I walk in the door. Small town feel feel welcome and always explains what is needed to repair vehicle and why. Always knows me by name when I walk in the door. Small town feel More

Everyone is always so friendly and helpful. You will always be our first choice for new vehicles. You will always be our first choice for new vehicles. More

Pleasant disposition, quick admission, apparent good service will be back as I usually have before service will be back as I usually have before More

You have great employees and service👌 l was keep well informed on when vehicle was done for service, also appreciate a loaner car. informed on when vehicle was done for service, also appreciate a loaner car. More

Excellent customer service. Knowledgeable, courteous and fast. I was in and out in no time. Knowledgeable, courteous and fast. I was in and out in no time. More

Always courteous and helpful. They do a great job keeping you informed on progress of the work needed. I have great trust in their honesty. They do a great job keeping you informed on progress of the work needed. I have great trust in their honesty. More

Did not resolve my transmission problem. Online appointment setter didn't allow for options describing my issue so I had to do it in person when I dropped the vehicle. Something must have go Online appointment setter didn't allow for options describing my issue so I had to do it in person when I dropped the vehicle. Something must have got lost in translation between myself, the service attendant, and the service technician. Transmission still fails to shift under the lightest of loading and getting to 60 is a slow process if possible at all. Eventually I may come back or look elsewhere for servicing this issue, but like I said when I came in, it needs to be fixed, it needs to work. They failed me in this. More

Nothing to say, my dealership is always been very very good. That's all I can say for now. good. That's all I can say for now. More

Always to kind and friendly! Thank you to Alex in the service department for taking care of my needs! Thank you to Alex in the service department for taking care of my needs! More