Lake Elsinore Chrysler Dodge Jeep Ram - Service Center

taylor rocks. she worked with me and had my car up and running in no time. she worked with me and had my car up and running in no time. More

Excellent service very fast people are very friendly I'm a satisfied costumer I hope always the same service a satisfied costumer I hope always the same service More

I needed help with My Cherokee which was at a dealership in the beach cities. I was getting the run around and Juan was able to contact the service tech and quickly address/resolve the issue. in the beach cities. I was getting the run around and Juan was able to contact the service tech and quickly address/resolve the issue. More

I have purchased many accessories through the parts department and they are always professional and curtious. department and they are always professional and curtious. More

I was helped by Taylor and she was very helpful and friendly. Had all the answers for all my questions. friendly. Had all the answers for all my questions. More

Very disappointed in the service. Was told WHEN I dropped off 48-72 hours to just diagnose. It actually took an entire week. 7 days to get a diagnose. I was then told 2 day for parts. Was told WHEN I dropped off 48-72 hours to just diagnose. It actually took an entire week. 7 days to get a diagnose. I was then told 2 day for parts. And surprise... 7 days to get the parts. And from there 4 days to get repaired. The receipt shows labor was under 12 hours. I was called at 5pm on Friday it was complete and she would send to get washed for pick up in the am. I couldn't pick up till Monday morning at 10. I arrived for pick up. And took 20 minutes to find keys and guess what? It wasn't washed. They apologized and I wasn't going to wait another 20 min for a wash with 3 kids there waiting. Will not return to this dealer. More

This dealership was great. Oscar in the service department was extremely helpful and had the best customer service. Oscar in the service department was extremely helpful and had the best customer service. More

Great customer service. They made everything very seamless and straightforward. All were, friendly, trustworthy and accommodating. They made everything very seamless and straightforward. All were, friendly, trustworthy and accommodating. More

I went there skeptical that I would get a solution because my vehicle was out of warranty, but Tony and the Service department was awesome and went above and beyond. I was pleasantly surprised how fas because my vehicle was out of warranty, but Tony and the Service department was awesome and went above and beyond. I was pleasantly surprised how fast and easy my issue was resolved. More

Unworthy of even a one star review! I have owned nine Dodge/Jeep/Rams in my lifetime.... most of which were purchased from and serviced at Lake Elsinore CDJR. Never before had I been I have owned nine Dodge/Jeep/Rams in my lifetime.... most of which were purchased from and serviced at Lake Elsinore CDJR. Never before had I been treated with such unprofessionalism as with my current experience with the service department. In June, I had an oil change and tire rotation completed to my satisfaction. At that time, I inquired about a recent recall on my Ram 1500 (seatbelt related). I was told the part was not yet available and that I should call back in a couple weeks. I called and made an appointment to have the recall attended to on June 27th. On that date I dropped off my vehicle. The part was not ordered for another nine days on July 5th. At that time I was told my vehicle would be ready on July 14th. Through the 14th I had not received a call about the vehicle. As a matter of fact, I called multiple times and no one is able to find any associate (not even Nathan Howard, the associate assigned to my vehicle) familiar with my service request leading me to the impression no one at the dealership knew where my vehicle was. Lake Elsinore CDJR retained my vehicle for 22 days to complete a service scheduled for June 27th. Many phone calls went unanswered. Appointments to have calls returned were missed. Service Manager Don Palmer finally called me back following my email to the dealership’s General Manager. In addition, when I dropped off the vehicle on June 27th, I also asked that my cruise control be attended to. The service department assured me that it was covered under warranty and that I would be responsible for the $100 deductible. Nathan Howard called me a few days later and told me the cruise control service would be some figure over $600 and that it was not covered under any warranty. I refused service on the cruise control and was told I would be responsible for the $185 diagnostic fee. I reminded Nathan I would have never asked for the diagnosis had I known none of it was covered under warranty. My vehicle was picked up on July 18th. The service department is unworthy of even a one star review. When my vehicle was finally delivered, it was completely filthy. Even seeing through the windshield was difficult. Is this how Lake Elsinore CDJR makes their customer a priority? No attention to any detail or customer satisfaction was attempted. Ironically, as I was waiting to pick up my vehicle, another gentleman was dealing with the same issue with another service associate. I’m still waiting for the dealership General Manager, Mike Gherardi, to respond to my email that directed specific questions to him personally. I will not be returning to this dealership and, instead, drive the extra mileage to go to a dealership in Temecula. More