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Lake Elsinore Chrysler Dodge Jeep Ram

2.0

24 Lifetime Reviews

31400 Auto Center Dr , Lake Elsinore, California 92530
Call (951) 795-4631

Top Reviewed Employees

Richie Sorensen, Admin, Lake Elsinore Chrysler Dodge Jeep Ram

Richie Sorensen

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 07, 2018

"Poor service "

- Dmotomom

This business repaired my truck wrong and the fuel pump they replaced, broke in the desert. I had to do the work myself and they didn’t even reimburse me for the part, after they said they would.

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Employees Worked With

Joel Williams

June 08, 2018

"Don't get service here!"

- Mel

January 2017 My husband insisted that he heard my car making a strange noise so I took it in just to have it checked out. A couple days later I was called and told there was nothing wrong with my car and to come get it. As I'm in my rental driving to pick up my car I receive another call and this guy tells me we found something wrong with your car and you need a whole new engine???? What? I should have taken it for another opinion. I got the engine replaced, it has a 3 year warranty. Now, May 2018 I hear an actually really bad noise and the engine tries to die occasionally so I go back to them. They blame the noise on my transmission that I had replaced at an actual transmission shop, Then they tell me if something was actually wrong with my engine the check engine light would be on, then they tell me the noises I am hearing are normal for that type of engine. Liars. This time I did the correct thing and took it someplace else for a second opinion. Sufficed to say the noise was not normal and it was coming from the engine. I don't trust these people. I will never go back. They can say sorry until they are blue in the face but it doesn't pay for my rental car that I had to pay for out of my pocket and it doesn't give me back the time I wasted with them and it certainly doesn't fix anything. At this point I think they lied about me needing a new engine or they broke my engine while it was in their care. They are very quick to blame everything and everyone else when its all on them. I really hope this review prevents anyone from being cheated by these people.

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Employees Worked With

Service Department

May 14, 2018

"Bad experience "

- Disappointed

Ordered a ram 2500 from this dealership and it was a terrible experience. They were supposed to advise us immediately upon its arrival to the dealership lot. We drove by and noticed it was sitting on the lot and was for sale. We confirmed it was our truck by the VIN. The sales folks told us they didn’t know who it belonged to and that’s why they never called us and put it up for sale. However, when you custom order a veh it reads your first and last name right on the sticker. We call that a clue as to who it belongs to. What they actually did was install a bunch of add ons that we did not want and it took several days for them to complete these add ons. One of which was a terrible aftermarket alarm. They have an outside vendor come in and cut into the factory wiring to install this junk alarm. The alarm costs $35 and they sell it to you for almost $500. When they hack up your factory wiring it causes many problems down the road. Other dealerships have stopped using this aftermarket alarm because of all the problems the alarm causes to the vehicle. They install this alarm on all their vehicles. Research it first before you buy or order and you’ll see what I’m talking about. We walked away from the truck because the factory wiring was now cut into. They will tell you it’s covered by the warranty. That’s only for the first 36k miles from that dealership not Chrysler! Even with an extended warranty it is not covered after the 36k. The truck also had a tire repair done to it by using a temporary plug rather than the proper fix by removing the tire and patching it from the inside. They never told us about the repair. They said it happened at the factory! Lol!! Ya right!!!! Buy at your own risk. Good luck!

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Employees Worked With

Sales manager

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