I purchased a ram truck online. The call back was quick and the process was smooth and they did stay open a little late for me to drive the hour to pick up the truck, this is why they get 2 stars. The reason they get only 2 stars is that they used deceptive tactics and omission of details in order to close the deal and were unapologetic when confronted. While negotiating the car price, The sales agent Erik, told me the vehicle came with an alarm, wheel nut locks and nitrogen in the tires and that’s why they couldn’t give me a better price. While at the dealership, Erik’s boss Danny said the same thing.
Due to it being after business hours at this point, Erik was rushing through the car inspection. He showed me where the floor mats where and stacked them in the back seat, but neglected to tell me the car only came with 3 floor mats.
When I got home, I realized that the car didn’t have an alarm, wheel nut locks or green nitrogen stem caps...and that it only had 3 floor mats.
I called my salesman Erick up to let him know what’s going on and assumed they would take care of it like my Chevy dealer always did. Erik wasn’t interested in hearing what I had to say. I was bothering him. He didn’t have an answer and said he’d get back to me and never did.
Then their online boss, Tim Curry, called me, unrelated it turns out, to see if I had any feedback. I told him the whole story. He said he’d get to the bottom of it. A week later I hadn’t heard from him so I called back. He said he’d push it through and I’d get a response. Two weeks after the second call and nothing. I gave up.
Two months later I get a call from Lake Elsinore Chrysler Jeep Dodge Ram and woman explains to me that the dealership is now under new management and wanted to follow up about my issue. I explained everything to her again. She asked what I wanted to make things right. I put the ball back into her court and said you tell me what you guys are willing to do, but actually making good on what you told me was on the car was a good start and possibly all that was needed. She said she would get back to me. That call was I think around Thanksgiving 2018 and it is now Jan 11, 2019. Even under new management, the customer service is horrible. It’s a bunch of lip service and no follow through. I feel scammed.
I would never buy a car from them again. In fact, I’m not sure I’d buy a ram again because of this experience. If Dodge corporate allows dealers to operate like this, then it says something about management from the top down. I will probably go back to Chevy as the dealership by my house always goes the extra mile to make sure I’m happy with my Silverado 1500.