Lake Ford

All interactions with my salesman Brad Kittinger were truly professional, friendly and exceeded all expectations in my vehicle purchasing experience! Brad took a great deal of time to listen and search truly professional, friendly and exceeded all expectations in my vehicle purchasing experience! Brad took a great deal of time to listen and search for vehicles that would match what I was seeking in a new vehicle. Further, Brad provided a relaxed buying environment and offered a wealth of information throughout all stages of the buying process. All other Braeger Ford team members demonstrated friendliness and were helpful. More

Greeted when we arrived to dealership by Rich. Very informative, but not pushy or pressuring us to buy a car. He was very friendly, along with Heather & Kyle, and got the prices & monthly payments wher informative, but not pushy or pressuring us to buy a car. He was very friendly, along with Heather & Kyle, and got the prices & monthly payments where we needed them to be so we could buy 2 vehicles. More

Overall, my experience with Braeger was good. I mostly worked with Dan McKnight who was very helpful. After I picked up the car, I noticed the fan made a clicking noise. I brought the car in so that worked with Dan McKnight who was very helpful. After I picked up the car, I noticed the fan made a clicking noise. I brought the car in so that it could get looked at. Dan was off that day, so I spoke with Nick Burkee about the issue. He said he would schedule me a service appointment for the following day and would let Dan know about the issue. When I came in the following day I found out that Nick did not schedule the appointment and did not inform Dan of the issue. I had to then schedule a service appointment for the following week. This is not that big a deal. It is just a little annoying and I hope it doesn't happen again. Another issue came up when we came to pick up the car. I requested that the car be washed before we came to pick it up. However this was not done meaning that we would have to come back to pick up the car the next day. Again, this was a little annoying but not that big of a deal. Dan responded to the issue by offering to drop the car off at my house the next day and putting a little gas in it. As I mentioned before, the overall experience with Braeger was good. More

I loved my old car, but it was time to get a new one. When we decided to start looking we began our search at Breager. I didn't really know what I wanted but Randy was there to answer all of our question When we decided to start looking we began our search at Breager. I didn't really know what I wanted but Randy was there to answer all of our questions and give us the information we needed. I never felt that uncomfortable feeling most people talk about when going to buy a new car. We went to several dealerships before returning to Breager. Now I will be honest, this place isn't the flashiest in town but... The people are outstanding and their prices were un-beatable. Randy made the whole process easy and comfortable and even talked directly to me. See I'm a woman, car shopping with my husband (who knows nothing about cars) yet, everyone else always seemed to talk to him, even though it was a car for me. Randy, treated me with respect and valued what I had to say. Thanks Randy, I LOVE my new car! More

Where to begin... well, its one thing to have new employees. Its another to have them not really know anything about the new cars they are selling. My half an hour of online research made me more qua employees. Its another to have them not really know anything about the new cars they are selling. My half an hour of online research made me more qualified than Jim, who knew very little of the options available or specs on Ford Fiestas. That made me feel a little uncomfortable with the process, but I had done enough online research to feel good about where I was going. That should have been a warning sign. Jim and the dealership misled me about the availability of Sirius in the vehicle. I was given plenty of marketing information and was repeatedly told that there would be a six month free trial of Sirius. Not only was this not the case, I found out that there is not even a Sirius receiver in the vehicle. Jim was sooo kind as to do the research for me and to provide me with multiple options all in which I had to pay hundreds of dollars for the solution. I am not paying $350 to install a Sirius receiver in the car and I do not want the external system for a lower price. Not only did they misrepresent the car, the finance department was extremely lax in getting the credit union my loan information. It took them over a month and I had to follow up multiple times with the salesperson who again was sooo kind in providing me with the credit union's phone number so that I could do my own research on whether or not the dealership would ever get the paperwork over there. Well, they did AFTER THE FIRST PAYMENT DUE DATE. EVERYTHING ABOUT THIS EXPERIENCE WAS UNPROFESSIONAL. That is extremely ridiculous considering the fact I told them my wife was pretty sure she would purchase a Focus soon. NOT GOING BACK TO BRAEGER FOR THAT. More

I had recently been in an accident that wasn't my fault and my car was totaled. So there was a lot of stuff to deal with and I dreaded looking for a car after it all, but Dave was great! He made it a very and my car was totaled. So there was a lot of stuff to deal with and I dreaded looking for a car after it all, but Dave was great! He made it a very easy, quick, and painless experience. He was very personable, friendly, and not pushy at all. I felt very comfortable around him and never pressured into anything I was unsure about. He was able to answer all our questions and definitely knew what he was talking about. As my first time buying a car from a dealership I was very pleased and happy that Dave was my sales representative! He even added his own personal touch and had new windshield wipers put on, filled the tank with gas, put on both plates, and shined up the tires! I think he went above and beyond and I can't say enough how great he was! More

Braeger Ford deserves a 5 star rating! Rich Gump and Heather rock! Here is our story: My husband and I were looking for a Mustang for over a year. None of them caught our eye until we found one lis Heather rock! Here is our story: My husband and I were looking for a Mustang for over a year. None of them caught our eye until we found one listed on Braegger's website. Braegger's is 3 hours away and we wondered if it would be worth the trip. We couldn't stop thinking about this car and decided to take the 3 hour drive. My husband and Rich had been talking throughout the week and told him we would be in Sat. morning. When we pulled up he greeted us by our first names and made the whole experience very comfortable. Rich treated all of us like royalty, even our 6 year old daughter named Katie. Hot chocolate, leather sofa, a kids movie, and Katie was happy as a lark while the adults worked on the negotiation process. The numbers worked out and Heather the financial lady came into the office. My husband and I were dreading it, signing papers and working out payments is never fun. However, she made it fun, in fact our tummies were sore from laughing. Their customer service was fantastic and we would definately drive the 3 hours again. As Katie would put it the Mustang is one sweet ride. My husband and I would put it as one of the best car buying experiences ever! More

I would give this dealership an above average rating. They helped me out in getting to where I wanted to be in a monthly payment. Mu sales person Dan worked with his boss to arrive at a payment I could They helped me out in getting to where I wanted to be in a monthly payment. Mu sales person Dan worked with his boss to arrive at a payment I could afford. I would reccommend this dealership to anyone looking for a new or used vehicle. More

Shane was great to work with. He stayed after hours to work out a deal that was good for everyone. Our overall experience was positive. Everyone we worked with was pleasant and very helpful. My husband work out a deal that was good for everyone. Our overall experience was positive. Everyone we worked with was pleasant and very helpful. My husband & I would recommend using this dealership if someone was looking for a car. We will definitely go back when we are looking to purchase our next vehicles. LaVonne Packard More