Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,042 Reviews of Lake Ford - Service Center
Sort by
November 26, 2019
Professional Our truck needed an oil change and to have a recalled part replaced. We got out appointment in a few days from when we called. We were very grateful f Our truck needed an oil change and to have a recalled part replaced. We got out appointment in a few days from when we called. We were very grateful for the complimentary shuttle service. The service on the truck was done in just a couple of hours. All of the staff from the person who checked us in and out to the shuttle driver where professional, kind & helpful. We will definitely return for future service. More
by F150 owner
Verified CustomerEmployees Worked With
Greg the shuttle driver, Chad Sandman
November 25, 2019
Always great service Every time I come in, no matter who assists me, the customer service is always great. Would love for the post-service car washes to come back though Every time I come in, no matter who assists me, the customer service is always great. Would love for the post-service car washes to come back though More
by ross.treffert
Employees Worked With
Craig Prochaska
November 25, 2019
Excellent service I am always given professional service and everyone is very attentive to whom ever walks in he door. They keep you updated on the progress of your I am always given professional service and everyone is very attentive to whom ever walks in he door. They keep you updated on the progress of your service as well. Plus since it’s almost Christmas, the beautiful decorations and your trees are outstanding to look at. More
by cpiorkowski@att.net
Employees Worked With
Chad Sandman
November 25, 2019
Worst service work I've ever seen. After multiple days of just letting my car sit in their lot after we had talked on the phone the mechanics did next to nothing to figure out the probl After multiple days of just letting my car sit in their lot after we had talked on the phone the mechanics did next to nothing to figure out the problem. On top of that they got locked out of the car and couldn't figure out how to get into it for 4 days. The problem with my car still isn't fixed but of course still had to pay over $100 for the absolute joke of service. More
by onyxknight95
Employees Worked With
Craig Prochaska, Caleb Repinski
November 25, 2019
Good overall No complaints about anything. Recall item was fixed on my car. Price for diagnostic test seemed a little high. Called around to a few other dealership No complaints about anything. Recall item was fixed on my car. Price for diagnostic test seemed a little high. Called around to a few other dealerships and they only charge $100 instead of $135. More
by stuart.fiets
Employees Worked With
Caleb Repinski
November 25, 2019
Great service! My very first Ford & my first time here at your service department! So excited and what a beautiful ford department center! Service was friendly & qui My very first Ford & my first time here at your service department! So excited and what a beautiful ford department center! Service was friendly & quick. I’d definitely recommend this place! More
by Liz
Employees Worked With
Caleb Repinski
November 23, 2019
Oilchange Got right in for an oil change & out within an hour! Person in service was very polite but I didn't get his name! Always a good experience! Got right in for an oil change & out within an hour! Person in service was very polite but I didn't get his name! Always a good experience! More
by JLEMKE48
Employees Worked With
Santiago Anaya
November 22, 2019
Running board This is the second or third time i have asked for my passenger side running board to be fixed. The other times I’ve been told that it was “ok”. This This is the second or third time i have asked for my passenger side running board to be fixed. The other times I’ve been told that it was “ok”. This time the running board mechanism was “lubricated” or something like that..... well two days later it is stuck once again in the down position. I have a ford dealership right around the corner of my house but have been loyal after buying my, and my two kids trucks there because john Studt is awesome. Service however may change to the place by my house. Sorry, but this is very frustrating..... More
by williamtpenningtonmd
Employees Worked With
John Studt, Caleb Repinski
November 22, 2019
Courteous, thorough and painless service The service was prompt, straightforward and did what I wanted done without any "add-ons". Appreciated that you pointed out other things which will pro The service was prompt, straightforward and did what I wanted done without any "add-ons". Appreciated that you pointed out other things which will probably need to get taken care of in the future. I also appreciated Caleb's service and help. Thank you! More
by bdpillsb
Employees Worked With
Caleb Repinski
November 21, 2019
Driveshaft repair The job was done quickly and at the best price thank you to the staff a lake for for a great car repair experience. I will be returning again and agai The job was done quickly and at the best price thank you to the staff a lake for for a great car repair experience. I will be returning again and again. More
by DJULTIMATE
