Lake Ford - Service Center

Customer service training needed I generally see myself as a pleasant person. The way the gentleman at the service interacted we me was very unsettling. Just felt he was in a rush to I generally see myself as a pleasant person. The way the gentleman at the service interacted we me was very unsettling. Just felt he was in a rush to get us (meaning myself and my father) out and didn’t want to explain anything to us and just very short with anything I asked. Wouldn’t recommend the service center to anyone, unless I didn’t like them, so they could be treated rudely. More

Great service As usual, the team at Lake Ford was very courteous and helpful to get my vehicle serviced. I would recommend them for service any day! As usual, the team at Lake Ford was very courteous and helpful to get my vehicle serviced. I would recommend them for service any day! More

Quick Visit. I was in and out pretty quick. Had a simple oil change and tire rotation. Had a good experience with the service team. I will go back for other servic I was in and out pretty quick. Had a simple oil change and tire rotation. Had a good experience with the service team. I will go back for other services needed. More

they made it right the credit card system crashed. we could not pay Saturday. closed Sunday. we were given a loaner car. when we picked up our car Monday it did no the credit card system crashed. we could not pay Saturday. closed Sunday. we were given a loaner car. when we picked up our car Monday it did not start. one call to Jessie and they made everything better than all right! all recalls fixed, free battery maintenance, and they even washed the car. AWESOME! More

Poor Service Results Software update took 2.5hrs with an appointment plus 1.25hrs drive time, did not work and left me with "Warnings" on every vehicle start. Software update took 2.5hrs with an appointment plus 1.25hrs drive time, did not work and left me with "Warnings" on every vehicle start. More

Lake Ford-AMAZING Lake Ford is by far one of the best experiences I've had. It was my 2nd times there and both times were outstanding. The Customer Service Technician Lake Ford is by far one of the best experiences I've had. It was my 2nd times there and both times were outstanding. The Customer Service Technicians are knowledgable, friendly, and flexible. For example, I was suppose to come in for a recall notice, I added an oil change on at the last minute, and they squeezed in the extra time so I didn't have to make a separate trip back. Craig P. And Chad S. were both super helpful. I will continue to use Lake Ford again and again. More

Fast service; friendly and professional workers. Lake Ford is very flexible with appointments; I called in the morning and was able to stop by in the afternoon for my oil change. They know my car and Lake Ford is very flexible with appointments; I called in the morning and was able to stop by in the afternoon for my oil change. They know my car and they know me. I'm trying to keep my 2010 Focus going strong (over 119,000 miles). I trust their expertise and professionalism. More

Good service Oil change and recall work completed. Good service and prompt completion. Nice sitting area with good coffee comfortable seats. I would recommend to a Oil change and recall work completed. Good service and prompt completion. Nice sitting area with good coffee comfortable seats. I would recommend to any person looking. More

Repaint/repair hood. We went to the shop 3 times to resolve damage and orange peal to the hood of the vehicle. It is better but still noticeable. We just desided it cou We went to the shop 3 times to resolve damage and orange peal to the hood of the vehicle. It is better but still noticeable. We just desided it couldn't get any better at your dealership. They were accommodating with a loaner and very nice people. Just dissatisfied with overall appearance of hood. More

Best Experience for a Less Than Ideal Situation Only the highest rating and recommendation for the Collision Center at Lake Ford! Their professionalism and great customer service began the moment I Only the highest rating and recommendation for the Collision Center at Lake Ford! Their professionalism and great customer service began the moment I walked in the door. Thank you, Gena , for having my car fixed as if it were your own. You made a less than ideal circumstance, a very positive experience. Appreciations abound! More