Lake Ford - Service Center

Lube and tire rotation and rear light issue Lube and tire rotation was good. It did take a while but they rotated my tire too and the quick lube place doesn’t Provide that service. I have an i Lube and tire rotation was good. It did take a while but they rotated my tire too and the quick lube place doesn’t Provide that service. I have an issue with my rear lights were I get condensation inside the light. Service tech said the only option is to replace lights even though I had just purchased the Ford Edge 4 months ago. More

Excellent service Love the staff and service at “Lake Ford”. Always accommodating to my needs, fast, professional and convenient. I would definitely recommend to oth Love the staff and service at “Lake Ford”. Always accommodating to my needs, fast, professional and convenient. I would definitely recommend to others. The waiting room is inviting as well. More

Friendly and helpful Lake Ford was able to get my car's recall fixed, along with an oil change and check up, in less than an hour. Great waiting room and friendly staff! Lake Ford was able to get my car's recall fixed, along with an oil change and check up, in less than an hour. Great waiting room and friendly staff! More

Seat cover replacement Had a seat cover seam separate It was replaced but subsequently the airbag light came on It took a little longer to remedy Chad was great went ab Had a seat cover seam separate It was replaced but subsequently the airbag light came on It took a little longer to remedy Chad was great went above and beyond to get me into a car till it was fixed Will definitely come back to Lake Ford for service again More

Fast and friendly Everything about the process was simple and efficient! Everyone inside the service center was friendly and their waiting area is very nice. It took no Everything about the process was simple and efficient! Everyone inside the service center was friendly and their waiting area is very nice. It took no time at all for my car's oil change and tire rotation. More

Very Pleased. Was very pleased with my service. Chad is always very pleasant. Everyone is very friendly. The driver that took me home and brought me back when w Was very pleased with my service. Chad is always very pleasant. Everyone is very friendly. The driver that took me home and brought me back when work was done was also very pleasant. More

Grease oil filter, Tire rotation, recall work Jim Bramel is an absolute pleasure to work with. He is straight to the point and when he says a time your vehicle will be ready, he means it. He has Jim Bramel is an absolute pleasure to work with. He is straight to the point and when he says a time your vehicle will be ready, he means it. He has never been a minute late from the time he tells me. Jim is also very accommodating to me every time I come in for service. If it's a ride home he arranges it, if I ask him to look into something other than what I'm having my vehicle serviced for he gets me an answer. All around Jim Bramel is the Tom Brady of the service department. He's simply the BEST!!! Thanks again Jim I'll for sure be using you for all my future service needs at Lake Ford. More

Pros & cons Minor issues that weren’t relayed at time of call. Didn’t know I could bring my car in earlier than 730am & didn’t know a shuttle left at 730am. I was Minor issues that weren’t relayed at time of call. Didn’t know I could bring my car in earlier than 730am & didn’t know a shuttle left at 730am. I was late for work due to this miscommunication. And the answers I received prior to booking my apt with Craig was vague & I definitely didn’t feel like a valued customer. Thankfully I worked with Caleb at the time I brought my car in. More

Body shop The Body Shop girls were very nice and overall everything was very good. Brought in my 2017 Explorer in for a hood recall to be replaced and painted. The Body Shop girls were very nice and overall everything was very good. Brought in my 2017 Explorer in for a hood recall to be replaced and painted. More

Oil change and broken cup holder Had the oil changed and tires rotated. Also had an issue with a cup holder after only owning the used 2018 Expedition for less than 6 months. After Had the oil changed and tires rotated. Also had an issue with a cup holder after only owning the used 2018 Expedition for less than 6 months. After much discussion they serviced it at little cost which I appreciated. Thanks! More