Lake Ford - Service Center

Long distance repair I cant say enough positive things about the service center here. They took care of everything for my truck while I was 1800 miles away and kept me fro I cant say enough positive things about the service center here. They took care of everything for my truck while I was 1800 miles away and kept me from being stranded upon my return. Excellent service and communication. More

Pleasant experience!!! John Studt did a great job coordinating the repair! The employees in the collision center were very helpful and courteous. I would recommend this dea John Studt did a great job coordinating the repair! The employees in the collision center were very helpful and courteous. I would recommend this dealership to all friends and family! More

Body shop Had some body work done. It was performed to my satisfaction plus. People are always friendly and helpful. I will come back again if I need to. Had some body work done. It was performed to my satisfaction plus. People are always friendly and helpful. I will come back again if I need to. More

Awesome service With short notice they get you right in and get you right out Outstanding service I would totally recommend lake forward to all my family and frie With short notice they get you right in and get you right out Outstanding service I would totally recommend lake forward to all my family and friends More

You go here for customer the great service Ok first the CONS ....It's a dealership and as far as service repairs go it packs dealership repair costs. Everybody knows that dealership prices s Ok first the CONS ....It's a dealership and as far as service repairs go it packs dealership repair costs. Everybody knows that dealership prices suck but you choose your battles so for basic mantience like oil changes and brakes I use this dealership. I did a 60,000 mile service once and while they did a great job the price was too high, could've gone somewhere else for much cheaper. That being said it is a dealership and you pick your battles. Honestly I might be a bit harsh when I rated their pricing because it falls within norms of dealership work, just sucks compared to other repair shops. NOW FOR THE PROS! The customer service is the reason I go period...The shuttle service is really handy, scheduling appointments is super easy and because it's a ford dealership they know their stuff when it comes to my truck. They back their work %100, I had some squeaking brake noise 5 months after they did the front brakes. Called them up told them the issue, they took it no charge and deglazed the brakes even though they didn't hear any squeaking like I did. I got driven to and from by the shuttle service. They charged me 0$ and told me to bring it back if it did it agian so they could have a tech ride with me to hear what I was talking about. Granted I didn't have to because what they did fixed the issue but I guess my point is that a lot of shops would not put in this amount of effort for free. Plus again shuttle service is just super convenient. They also did a warranty job for me on a blown turbo. Now the first thing I was worried about was them cutting corners and just replacing the turbo after it blew oil all through my exhaust system. However I did not have to worry, they told me right away we are replacing both turbos, all the sensors after it, catalytic converters, muffler the works. They literally did the right thing and switched out the entire exhaust without me having to badger them. Granted it was warranty work but still a lot of places would dick around with that. If you have a mechanic you trust go ahead and use them for your hefty repair work but honestly for some of the basic maintenance I fork over the extra cash to use these guys. If money isn't too big an option then just use these guys because if it fails you'll know they will back their work! More

Great Service... Great People... Great people, welcoming, hospitable and eficients. They care for your car and for you. A little smile from the staff will be more welcoming, they are Great people, welcoming, hospitable and eficients. They care for your car and for you. A little smile from the staff will be more welcoming, they are great thou. More

Lube and tire rotation and rear light issue Lube and tire rotation was good. It did take a while but they rotated my tire too and the quick lube place doesn’t Provide that service. I have an i Lube and tire rotation was good. It did take a while but they rotated my tire too and the quick lube place doesn’t Provide that service. I have an issue with my rear lights were I get condensation inside the light. Service tech said the only option is to replace lights even though I had just purchased the Ford Edge 4 months ago. More

Friendly and helpful Lake Ford was able to get my car's recall fixed, along with an oil change and check up, in less than an hour. Great waiting room and friendly staff! Lake Ford was able to get my car's recall fixed, along with an oil change and check up, in less than an hour. Great waiting room and friendly staff! More

Seat cover replacement Had a seat cover seam separate It was replaced but subsequently the airbag light came on It took a little longer to remedy Chad was great went ab Had a seat cover seam separate It was replaced but subsequently the airbag light came on It took a little longer to remedy Chad was great went above and beyond to get me into a car till it was fixed Will definitely come back to Lake Ford for service again More

Fast and friendly Everything about the process was simple and efficient! Everyone inside the service center was friendly and their waiting area is very nice. It took no Everything about the process was simple and efficient! Everyone inside the service center was friendly and their waiting area is very nice. It took no time at all for my car's oil change and tire rotation. More