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Lake Ford - Service Center

Milwaukee, WI

4.3
2,053 Reviews

2,053 Reviews of Lake Ford - Service Center

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February 15, 2019

Great service definitely recommend Craig prochaska up front honest goes above and beyond to make sure your taken care of as far as the techs go Ryan Bohlman is Fant More

by Ford service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Bohlman, Craig Prochaska
February 11, 2019

Great business Love how my was clean and fixed and they give a rental car so I could get back and forth to work but missed my car the entire time but a bunch of grea More

by Evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Ory
February 09, 2019

Vehicle maintanence and cleaning Caleb was amazing. Had a warranty issue on our 2014 edge and he took care of everything. He also let us know about some scheduled maintenance we shoul More

by Nbruner0820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
February 07, 2019

Great service!!! Great service. Got me in and out fast. This was my first service appointment with my new Escape. I look forward to dealing with Braeger Ford in the fu More

by arnold529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
February 06, 2019

Very nice staff Everyone was very friendly and helpful. They alerted me they were a bit behind because of the cold but I still got my truck back the next morning More

by Jzimmer85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Ebby Bobadilla, Caleb Repinski
Feb 07, 2019 -

Lake Ford responded

Thank you for the great review and thank you for understanding! Our latest record breaking cold snap really put our team of technicians to the test and they passed with flying colors! Jason Enders-VP/General Manager

February 06, 2019

Recall I had a recall on my vehicle I came in they said it would be about an hour which it was they fix the issue and I was on my way More

by Maryis#2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Feb 07, 2019 -

Lake Ford responded

Thanks Mary...recalls are important to get done, but don't have to take all day! Glad we got you in and out in a timely manner! Jason Enders-VP/General Manager

February 05, 2019

Warrenty Work - Paint Protection I was contacted to get my paint protection applied. I asked for help from Rudy and he was able to schedule an appointment and a ride to work. Sabrina More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Johnson, Sabrina Thompson
Feb 07, 2019 -

Lake Ford responded

Thanks Robert! Our shuttle service makes it easier for you to get on with your day versus sitting around and waiting for your paint protection to be applied! It also affords our techs the time they need to do a great job! Jason Enders-VP/General Manager

February 04, 2019

Oil Change Service was busy but the waiting area was real nice. They should have had more than one rep working. With as busy as he was he did a good job. I think More

by itsmike53211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
Feb 07, 2019 -

Lake Ford responded

Thanks for the feedback Mike! The recent cold weather really packed our service department, so we did get a little busy. We have 5 Service Advisors during the week and usually have 2 on Saturdays, but this past Saturday, our second advisors new born came down with a nasty fever and he needed to spend the day at home keeping an eye on him. We sincerely apologize but this was a rare incident. We'll be back to 2 advisors moving forward! Jason Enders-VP/General Manager

February 04, 2019

Oil change and routine check up. The guy who assisted in my service was very nice, and very helpful. Any questions I had were answered in a kind manner. Didn't see 1 angry customer in More

by michael.zillgitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, Rik Emerick, Rudy Johnson, Craig Prochaska, Caleb Repinski
Feb 07, 2019 -

Lake Ford responded

Thanks for noticing our amenities Mike! We also have free coffee, soda, water, tea and juice boxes for the kids! The fireplace had to feel good after all the cold weather we have had lately! Jason Enders-VP/General Manager

February 02, 2019

Perfect It was Very quick and efficient Great service and super friendly. It was affordable Thanks for the quick service and helpful updates along the way More

by pschmidt824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
Feb 07, 2019 -

Lake Ford responded

You are very welcome! We appreciate your positive feedback! Jason Enders-VP/General Manager

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