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2,042 Reviews of Lake Ford - Service Center
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Verified Customer
January 28, 2023
Worst service center I've ever dealt with. Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when t Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when they say they will. They will try to charge you for things your warranty should cover. I'm buying my wife a new car this month. Guess where I'm NOT going? Lake Ford! More
by Big A
Employees Worked With
Other Employees :
Craig Prochaska, Brian Teitelbaum, Jim Stabl
January 16, 2023
Lake ford is quite accommodating schedule wise. They do a generally thorough job. I take my Ford Expedition there for specialty repairs. I’m generally satisfied with the service and the staff They do a generally thorough job. I take my Ford Expedition there for specialty repairs. I’m generally satisfied with the service and the staff More
by jmantes
Employees Worked With
Brian Teitelbaum
January 13, 2023
Craig at Lake Ford service does a great job ensuring all my concerns are addressed and my vehicle is kept in top condition. I am a happy repeat customer. my concerns are addressed and my vehicle is kept in top condition. I am a happy repeat customer. More
by krahn002
January 12, 2023
I feel that they never listened to my issues. Took my vehicle in 4 times to resolve the same issue. Each time I picked it up, the check engine light goes off on my drive back home/work. They say Took my vehicle in 4 times to resolve the same issue. Each time I picked it up, the check engine light goes off on my drive back home/work. They say they are going to call back in 15 minutes and then never call back. My car is STILL not fixed and I have been extremely stressed from this entire situation. Terrible experience. I would never buy from Lake Ford again just due to the service department. More
by Big A
Employees Worked With
Other Employees :
Santiago Anaya, Daniel Garcia, Brian Teitelbaum, Jim Stabl
January 12, 2023
I have a diesel Transit van, the fuel filter froze and left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. Protested to service manager. She returned $195 with a lame excuse about cleaning. Lake Ford seized the opportunity to kick a customer when they were down. More
by jimbarnhouse
Employees Worked With
