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2,049 Reviews of Lake Ford - Service Center
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December 14, 2020
Excellent Service. I needed to drop my car off early, of course no issues with that. The vehicle was ready at the time I was told it would be ready, course no issues with that. The vehicle was ready at the time I was told it would be ready, More
by Fonzie
Verified Customer
December 11, 2020
Technician was knowledgeable and helpful.Service Technician was knowledgeable and helpful. Service performed was complete and quick. Dealership service area was very clean as well as the waiting ar Technician was knowledgeable and helpful. Service performed was complete and quick. Dealership service area was very clean as well as the waiting area. I would definitely bring my Explorer back for service in the future. More
by GOLFDOCTOR18
December 09, 2020
Caleb was great. Very professional and friendly as was everyone I encountered. There was some miscommunication somewhere along the way about what services I expected to have done on my vehicle. That misst everyone I encountered. There was some miscommunication somewhere along the way about what services I expected to have done on my vehicle. That misstep was handled well by Caleb. Overall very pleased with the service I received. Good job Lake Ford. More
by bfunk78
Employees Worked With
Caleb Repinski
December 09, 2020
Always good customer service every visit and a very comfortable place to go. Never a disappointment when I come in. All questions always answer and recommendations given and what’s cover and not cover. comfortable place to go. Never a disappointment when I come in. All questions always answer and recommendations given and what’s cover and not cover. Never been pressure to get any service or sales. More
by deealgee2015
Employees Worked With
Caleb Repinski
December 08, 2020
Awesome staff. Wouldn’t want to go anywhere else..affordable prices and quality workmanship. Work has always been completed in a timely manner. Very professional and helpful. else..affordable prices and quality workmanship. Work has always been completed in a timely manner. Very professional and helpful. More
by killian_welhouse
Employees Worked With
Caleb Repinski
December 08, 2020
I had my oil changed 2 weeks ago, all other systems checked out as ok at that time. So I was very surprised when my car didn’t start on a recent cool morning. It was a Sunday, so I couldn’t do anythi checked out as ok at that time. So I was very surprised when my car didn’t start on a recent cool morning. It was a Sunday, so I couldn’t do anything about it until the next day. Monday morning, I drove to the dealership as soon as they opened and was serviced right away by Caleb. One hour lasted I had a new battery! It was greatly appreciated. More
by SRLETTAU
Employees Worked With
Caleb Repinski
December 05, 2020
Caleb, did a fantastic. He was very thorough and thoughtful in the manner he managed service expectations, outlined pricing options and provided consistent progress reports. thoughtful in the manner he managed service expectations, outlined pricing options and provided consistent progress reports. More
by Brad Baxter
Employees Worked With
Caleb Repinski
December 04, 2020
Service itself was great - 5 stars. People were great. Reason for lower rating was that I made a 7am appointment. When I got there I was told that the auto techs do not start until 8am. So -- I got to si Reason for lower rating was that I made a 7am appointment. When I got there I was told that the auto techs do not start until 8am. So -- I got to sit around for an extra hour. Was told that their website scheduling app was not updated with the correct service hours. Then either update the website or take the xxxx thing down. So frustrating, since when I went to the website to get the phone number to call, I was encouraged to schedule the service online. Get it right, Lake Ford! One more try before you are blacklisted. More
by rpine
Employees Worked With
Craig Prochaska
December 04, 2020
I really appreciated the courtesy and respect I received from Lake Ford. I feel comfortable that my vehicle repairs will be done by qualified professionals! from Lake Ford. I feel comfortable that my vehicle repairs will be done by qualified professionals! More
by rg7282
Employees Worked With
Caleb Repinski
December 03, 2020
Great service! Friendly and fast process! Lake Ford took care of me when really needed it! They treated me like family and it was a pleasure working with the collision dept. care of me when really needed it! They treated me like family and it was a pleasure working with the collision dept. More
by suzanneschlicht11
Employees Worked With
