Lake Ford - Service Center

I had a problem with another dealership (closer to my home)that wanted me to pay for a factory defect that should have been covered under warranty. They charged me $50 just to look at the vehicle. I trie home)that wanted me to pay for a factory defect that should have been covered under warranty. They charged me $50 just to look at the vehicle. I tried to talk with management at that dealership and was told the best they could do was cut the price by $100. I contacted Braeger (where I purchased the vehicle) and talked with Brad. I explained the problem and what I had encountered at the other dealership. Brad made no promises but said he would be happy to look at the problem. Brad inspected the vehicle and immediately made arrangements for the problem to be fixed, under warranty. Brad went out of his way to restore my faith in the Ford product. I would recommend Braeger Service to anyone because of Brad. I will also continue to inform others about the way I was treated at the other dealership. More

The entire staff in the Braeger Ford service department are wonderful. They are always friendly and available for any questions or concerns you may about your vehicle. I have dealt with other Ford dealer are wonderful. They are always friendly and available for any questions or concerns you may about your vehicle. I have dealt with other Ford dealers and their service departments, and Braeger is by far the best in my area. More

I brought my 2012 Ford Focus in for an oil change and 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and h 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and have always found him to very knowledgeable, very friendly and energetic with a sense of urgency, quick to return phone calls, and importantly to me, he is very good at clearly explaining things which is important to me since I'm not that knowledgeable about car mechanics. Peter seems like the perfect employee from my standpoint as a customer! More

Peter was very customer focused. He was timely with calls and information. Peter took care of ALL of the details, ie care rental, pick up /drop site, was courteous of my time and made any delays easy calls and information. Peter took care of ALL of the details, ie care rental, pick up /drop site, was courteous of my time and made any delays easy to deal with. It is clear to see that he enjoys his position. More

Dear Brad, Thank you for handling my service problem on Dear Brad, Thank you for handling my service problem on my 2011 Ford Fusion. I appreciate the prompt scheduling for my viehicle repair and the thoro Dear Brad, Thank you for handling my service problem on my 2011 Ford Fusion. I appreciate the prompt scheduling for my viehicle repair and the thorough inspection for any further problems. I intend to continue servicing my Fusion with Braeger as long as the price is competitve and the quality remains at your existing high standards. More

Braeger Ford deserves my recommendation because they strive to provide excellent service. I have been taking my vehicles to the Braeger Group (Chrysler & Ford) for about 18 years. They have stood by t strive to provide excellent service. I have been taking my vehicles to the Braeger Group (Chrysler & Ford) for about 18 years. They have stood by their service through thick & thin. I have had transmission work, suspension, recall work and tune-ups done here. All have been satisfactory. They have restored my confidence in taking my vehicles back to the dealership for major work. They were exemplary when it came to purchasing a new car also. Thanks Braeger! More

I came in for an oil change and they checked over the whole car letting me know what was needed. In this case I needed two back tires very badly. I was able to get them changed out in a short amount of t whole car letting me know what was needed. In this case I needed two back tires very badly. I was able to get them changed out in a short amount of time and be on my way. The price was reasonable and the service was friendly. More

Best customer service, hands down. Other dealerships should model what they do after Braeger Ford. From the way they answer the phone to how they greet customers, their sales man don't run you down in t should model what they do after Braeger Ford. From the way they answer the phone to how they greet customers, their sales man don't run you down in the lot an start badgering you. It's always a positive experience. More

The routine service was performed within the time period expected. They also investigated a few concerns that I had regarding my vehicle functionality. The were not able to duplicate the problems so were expected. They also investigated a few concerns that I had regarding my vehicle functionality. The were not able to duplicate the problems so were unable to pursue with any interventions. Dissappointing they were unable to duplicate my concerns, but I understand they cannot fix what they cannot verify as broken. More

Brad was very friendly and was right there when I pulled in. He explained what they would do service wise, he also checked in with me in the waiting area to give me update. I didn't feel forgotten. Walked m in. He explained what they would do service wise, he also checked in with me in the waiting area to give me update. I didn't feel forgotten. Walked me to the areas I needed to go instead of just pointing. Thank You! More