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Lake Hartwell Ford

Royston, GA

4.6
223 Reviews
We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! We take pride in our customer service! Our team at Lake Hartwell Ford are committed to providing amazing customer experiences. Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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1435 E Main St

Royston, GA

30662

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Showing 223 reviews

August 04, 2026

Very poor. Even when our wrecker when back today to relocate my car, the driver has to ask more than once to get the car off the rack. He heard Lee say that he More

by RICKY.HIX
Recommend Dealer
No
Employees Worked With
Lee in the shop. Kept our car for 2 months. Picked up on Friday and broke down on Saturday. Was told these were separate issues.
August 04, 2026

Roger was super helpful from making the appointment to returning my serviced vehicle back to me. He even pulled my vehicle up for me when done!! More

by daddy2tck
Recommend Dealer
Yes
Employees Worked With
Roger
August 01, 2026

Efficient, customer focused, Respectful, open to help, good communication, friendly. When I buy a new Super duty they will be my first stop. More

by Dssims65
Recommend Dealer
Yes
Employees Worked With
Lee
July 28, 2026

Quickn checking in. Done Ready to go It was just an oil change and multipoint inspection. Rogar available while waiting if I have a questions, reply to text. More

by fbengreen
Recommend Dealer
Yes
Employees Worked With
Rogar
July 18, 2026

They did what they said they would and I like the truck a whole lot even though I didn’t get to drive it, but 35 miles and it broke down, but that wasn’t their fault. It was a faulty fuel pump. Module coul More

by fowlerthomas45
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Fincher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawson Cronic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Case Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Dove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Canyon Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2026

It is very easy to make an appointment to have your vehicle serviced. When you get there, you would go to the service office turn your keys in and there is a waiting area or you’re able to look around More

by ramsey1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Dove
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2026

They where quick When we got the car there in they had it ready 20 minutes More

by none39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawson Cronic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Dove
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2026

Came to get a new car they sold us a car and had nothing but problems out of it. Had interior panels falling apart mirror defroster doesn’t work tried to get it fixed they did nothing about it. Go to the de More

by kaeleightindall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2026

rudest people i have been around in a long time. no owners manual.only 1 key. megan lied to me about getting me a owners manual. your crew never heard of customer service or repeating buyers.. More

by tribblebj1967
Recommend Dealer
No
Employees Worked With
Ryan Dove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Dove
July 04, 2026

Excellent. Great communications, and people who seemed to really care. A fantastic customer experience Outstanding all around More

by a7cv41
Recommend Dealer
Yes
Employees Worked With
Roger was service rep
2
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