
Lake Norman Chrysler Dodge Jeep Ram
Cornelius, NC
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Mike and Brayden at Carolina Customs are literally the most amazing guys to work with. The Jeep I brought in is one of 4 that I currently own and one of approx 12 I've owned in my adult life. They solve most amazing guys to work with. The Jeep I brought in is one of 4 that I currently own and one of approx 12 I've owned in my adult life. They solved a problem that came up suddenly just as they always do. I try to always take my vehicles to this location as I feel there are two people in the normal service dept that are dishonest, and always try to screw me over. More
I brought my Durango in for an oil change and the very next week my oil was leaking. I literally waited 3 hours before I had to ask about my vehicle then another 30 minutes for them to let me know what w next week my oil was leaking. I literally waited 3 hours before I had to ask about my vehicle then another 30 minutes for them to let me know what was happening. Meanwhile at least 6 customers came in after me and left before me. The service was terrible. Previous to them moving to the current location I never had customer service problems. The fact that I waited hours and so many people came in had their vehicles serviced and left and I didn’t get a word was disappointing! More
It took 3 full days to service my vehicle. They emailed me with an estimate but the email was incorrect. No one followed up with me to see if I received the email. It was not until I called to They emailed me with an estimate but the email was incorrect. No one followed up with me to see if I received the email. It was not until I called to check status that they started moving. I will never go back. More
Very nice, comfortable and professional. Although, I do miss the fresh baked cookies and popcorn that made the wait worthwhile. Although, I do miss the fresh baked cookies and popcorn that made the wait worthwhile. More