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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

Overview
Reviews
4.7
5,369 Reviews
Call Dealership (704) 755-6596
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20320 Chartown DR

Cornelius, NC

28031

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Showing 5,369 reviews

August 10, 2023

Mr., Brian Johnson and his staff always make me feel like family. This enhances my confidence in their skills and abilities. More

by CHARCHY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson, Sal Curatolo
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 10, 2023

Great Selection. Was able to get a hard to fine spec level Gladiator in the Pandemic. Able to get a fair deal too! More

by nadir-tolls-0x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mauney, Noreen Ianniello, Chuck Conner, Michelle Dellorso, Jacob Preston, Dan Gordon, Christa Cook, Robert Christman, Sal Curatolo, Nick Guidi
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Lake Norman Chrysler Jeep Dodge

August 10, 2023

Appointment was quick and Advisor did a great job of explaining what exactly would be done. More

by jeffm50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Report | Print
Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2023

process was super SLOW - too much back and forth with "management" and the salesman. He worked his arse off going to money people...Once it was all taken care of they did deliver on the price and then de More

by CoachHolmes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Parada
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Aug 13, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2023

Unwelcome touch to my shoulder and arm 3 times by sales person helping me. Do not touch a woman unless you ask regardless of where you touch. Very inappropriate behavior. His name was Chuck. The insi More

by janicert7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Conner
Report | Print
Aug 10, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We would like to express our sincerest apologies for the unsettling experience you had during your recent visit to our dealership. Your feedback is of utmost importance to us, and we are truly sorry for any discomfort you felt due to the unwelcome touches you experienced from Chuck, the salesperson assisting you. We want to assure you that we take such matters very seriously and are committed to maintaining a respectful and professional environment for all our customers. We have already initiated an internal investigation into this incident and will be taking appropriate actions to address this behavior. Please rest assured that this incident does not reflect the values and standards of our dealership. Furthermore, we deeply regret the inconvenience you faced with the cleanliness of your car. We understand that receiving your vehicle in pristine condition is essential, and we apologize for any oversight on our part. While we did address the issue promptly upon your request, we acknowledge that it should not have occurred in the first place. To rectify these matters and ensure your concerns are properly addressed, our Service Director, Brian Johnson, will be reaching out to you directly. He is dedicated to resolving these issues and ensuring your future interactions with us are nothing less than satisfactory. We genuinely appreciate your feedback as it helps us identify areas where we can improve. We value your business and the trust you place in us, and we are committed to taking the necessary steps to prevent such incidents from happening again in the future. Once again, we apologize for any distress this situation may have caused you. Thank you for bringing these matters to our attention. We look forward to working towards restoring your confidence in our dealership.

August 10, 2023

By far the best dealer experience I’ve ever had. My salesman and finance manager were both genuine, straight shooters, and showed appreciation. More

by redtitan29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Baker, Charles Koenig
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2023

Kelley takes the time to understand our issue with the vehicle and quickly had a technician access the situation. Although one of the parts is still on order, Kelley keeps us updated on the progress. Th More

by lstrockbine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley, Jacob Preston, Dan Gordon, Robert Christman, Nick Guidi
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 10, 2023

This is my second lease with this dealership. Wonderful staff! I will be back! Thanks! More

by christy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Brown, Mark Mosayebi
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello Christy, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 10, 2023

Clean and friendly service department. Fairly quick drive up service! Washed my truck when finished with service. More

by RBWOODWORKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noreen Ianniello
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Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thank you again for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2023

Mark is the best ! Always there to help … thank you!second vehicle I bought there and only want to deal with Mark! Kevin was pretty awesome too More

by DIWANAJO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi, Kevin Murphy
Report | Print
Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Diwanajo, thank you for your kind review; we are happy to pass along your comments to Mark and Kevin here at Lake Norman Chrysler Jeep Dodge! Please don't hesitate to reach out if there's anything additional we can do for you.

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