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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.7
5,372 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,372 reviews

August 04, 2023

Gary did a great job getting the vehicle ready for me to test drive. I was very pleased with my experience with Gary! I am excited to see the new location they will be opening in the coming months. I believ More

by hayden.awood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Whitbeck, Mark Wright, Phil Grainger
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that Gary provided you with a great experience and prepared the vehicle for your test drive. We share your excitement about our new location and believe it will indeed be a fantastic growth opportunity for Lake Norman Jeep. We value your support and look forward to welcoming you again in the future. If you have any further comments or suggestions, please don't hesitate to let us know. Have a wonderful day!

August 04, 2023

The dealership was great. They had an extensive selection of vehicles. My sales rep Tye was patient and listened to everything I said I was looking for and with assistance the More

by erin.nicolaysen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wright, Tye Kasey
Aug 16, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we appreciate your positive review of your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 04, 2023

Thank your giving 2 fob key! You’re friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. More

by Kalota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

You're very welcome! We're delighted that you are pleased with the two fob keys and the overall experience. Our team takes pride in providing friendly and caring service to make the process seamless for our customers. Thank you for your kind words and for recommending our services to your family and friends. We truly appreciate your support, and should you ever need anything in the future, feel free to reach out. Have a fantastic day!

August 03, 2023

Ive never had a bad experience here. If I needed a ride home they made sure I hade an Uber or a loaner Jeep. More

by rsalomon62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We are delighted to hear that you've had consistently positive experiences with us! Providing excellent service and ensuring our customers' convenience is our top priority. We are always here to assist you, whether it's arranging a ride home or providing a loaner Jeep. Thank you for your continued support and trust in us. We look forward to serving you again in the future. Have a great day!

August 03, 2023

For an additional cost per month I was sold into a maintenance agreement would cover all checkups for the life of the lease. I was informed on Tuesday that my maintenance agreement expired in Apri More

by BILLSIDARWECK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Christman
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for the inconvenience caused by the maintenance agreement. Unfortunately, according to the Warranty Cancellation processes, if a refund is approved and issued by the warranty company, they will send the refund to your Auto Lender if the vehicle has not been paid off. This balance is applied to the back of the loan to reduce your final payment amount. This does not reduce your overall monthly payment, but what is due at the completion of your agreement with the Auto Lender. I hope this provides a little more clarity on the process and apologize for the confusion.

August 03, 2023

They were very helpful knowledgeable professional polite Both Tiny and Ashton were very helpful thank you More

by kathij321
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony Reid
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Our team takes pride in being helpful, knowledgeable, professional, and polite to ensure our customers have a great experience. We'll be sure to pass on your appreciation to Tony and Ashton for their outstanding assistance. We truly value your support and look forward to serving you again soon. Have a wonderful day!

August 03, 2023

We are grateful for the expertise, compassion and expedience of the team at Lake Norman Chrysler Dodge Jeep. After an accident on 75 as we headed north from Florida to WI, our Jeep’s warning lights w More

by r.ramthun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I wish I could remember everyone’s names, but honestly, after spending an entire afternoon there, everyone we encountered was friendly and so helpful., Jacob Preston
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your heartfelt feedback! We're grateful for your trust and appreciation. Our team at Lake Norman Chrysler Dodge Jeep is dedicated to providing expertise, compassion, and efficiency to all our customers. We're glad we could assist you during a challenging time and get you safely back on the road. Your highest rating means the world to us. If you need anything in the future, don't hesitate to reach out. Safe travels!

Aug 05, 2023 -

r.ramthun responded

You’re team definitely surpasses your goals. Again, thanks so much for taking great care of us and our Jeep at a very difficult time.

August 03, 2023

Prompt Service, knowledgeable representative, great amenities while waiting. Good experience in all areas. Good service department. More

by MRLCRL.LKN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with us. Our team takes pride in providing prompt service and knowledgeable representatives to ensure your satisfaction. We're glad you enjoyed our amenities while waiting, and we're committed to maintaining a top-notch service department. Your feedback is valuable, and we appreciate your support. If you have any further comments or need anything in the future, please don't hesitate to reach out. Have a wonderful day!

August 03, 2023

The women that work there. Are very sweet and nice. But the men didn't even. Say hey. How are you doing. I was outside looking. At a red Corvette. No one even came out. To see More

by JOHNNYJESTER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize for the oversight in providing you with the attention you deserve. Our goal is to ensure that all our customers feel welcomed and attended to. We'll address this with our team to ensure that everyone receives the same courteous treatment. Your comments help us improve, and we hope you give us another opportunity to provide you with a better experience. If you have any further concerns, please reach out to us. Thank you for bringing this to our attention.

Aug 06, 2023 -

JOHNNYJESTER80 responded

Ok thanks

August 02, 2023

My brother bought his jeep there last year from Maggie so where else would I go for mine...it's Maggie or nowhere More

by margaretschurch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Carrigan, Kevin Murphy
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your loyalty! We're honored that you chose us for your Jeep purchase, just like your brother did with Maggie last year. Our team is thrilled to assist you in finding the perfect Jeep. If you have any questions or need support, feel free to reach out. We appreciate your trust and look forward to serving you again.

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