Lake Norman Chrysler Dodge Jeep Ram

Great service all the way around. Sal was great. Knowledgeable and patiently explained the process and pricing so I fully understand what I was to except. Sal was great. Knowledgeable and patiently explained the process and pricing so I fully understand what I was to except. More

I had a new girl Cindy this time and she was Great! Great Communication and all. She asked for all details and was very great to work with so these comments to not reflect on her. But on the servic Great Communication and all. She asked for all details and was very great to work with so these comments to not reflect on her. But on the service of my vehicle I am Very disappointed. I bought this truck brand new At this location, I have had many issues. It was in the shop back and forth. They came correct for the most part until the warranty expired. I have recalls that were send to me from Chrysler ( i have the paper work) and they have not warrantied not one part. It has been diagnosed with the electronic throttle control problems many times that have me left me and my family on the side of the road and I was told it was the air filter. There are codes that are reflected back to the recalls but were deleted as they said they were not the issue. (xx) because I have the codes!!! It Definitely was not an air filter. Unfortunately I understand the reason is because there is no money in the recalls. , In fact they wanted me to spend 5K on things they addressed but that was not even part of the issue. I just wish they would stand behind the recalls and come correct so I do not break down again. I love my dodge but this place has gone down hill since I bought it here. More

Great welcome. Great communication. Great overview to fix my issues. And follow up was impressive! Great communication. Great overview to fix my issues. And follow up was impressive! More

The service department quickly identified and addressed the problem, completing the resolution earlier than expected. the problem, completing the resolution earlier than expected. More

Juan worked on my deal before I ever got to the dealership. I was driving and hour and a half and it was nice to have a salesman realize the importance of my time. dealership. I was driving and hour and a half and it was nice to have a salesman realize the importance of my time. More

Joseph made our out of state buying experience seamless! Spent a lot of time listening to what we needed and not what he wanted to sell us. Customers for life! Spent a lot of time listening to what we needed and not what he wanted to sell us. Customers for life! More

I had a wonderful experience with service department. Everything was done in a timely manner. The employee I worked with during this experience was very nice. He sat down and explained the things that we Everything was done in a timely manner. The employee I worked with during this experience was very nice. He sat down and explained the things that were needed and didn’t try to sell anything that wasn’t needed. More

The service is STELLAR! !! I always feel valued as a customer when I bring my vehicle for service no matter what the issue is. My person is very attentive, polite, and accomm !! I always feel valued as a customer when I bring my vehicle for service no matter what the issue is. My person is very attentive, polite, and accommodating. I have to drive an hour but the quality of service is worth it! More

Made this experience great the waiting room was clean and the snacks were tasty and Jacob kept us updated via text the snacks were tasty and Jacob kept us updated via text More

Chuck did a great job following up on my vehicles service and ensuring I was comfortable while I waited for the work to be completed. and ensuring I was comfortable while I waited for the work to be completed. More