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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.7
5,372 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,372 reviews

August 02, 2023

This dearlership is always very accommodating and the people are so nice and easy to work with More

by rp09_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to know that you consistently have positive experiences with our dealership. Our team takes pride in being accommodating and providing excellent customer service. We're always here to make your experience pleasant and hassle-free. If you have any questions or need assistance in the future, feel free to reach out. We truly appreciate your support, and we look forward to serving you again soon!

August 02, 2023

Service is always great when I take my truck in. Quick and fixed the first time More

by foley6446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juwan Clark, Nick Guidi
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your review! We're glad to hear that you've had great experiences with our service team, and we strive to provide quick and effective solutions for our customers' vehicles. If there's anything we can do to improve your experience and turn it into a 5-star one, please don't hesitate to let us know. We value your feedback and look forward to serving you again in the future!

August 02, 2023

The dealership is a great place to bring your car for service. The staff is friendly, helpful and knowledgeable. More

by drkloos40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Murchie, Jacob Preston
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to hear that you had a great experience at our dealership for car service. Our team takes pride in being friendly, helpful, and knowledgeable to ensure your satisfaction. Your trust in us is valued, and we're here to assist you with any future service needs. If you have any questions or need support, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again soon!

August 01, 2023

Very pleasant and smooth experience getting my jeep serviced. the service rep was helpful and kept me informed throughout the process. More

by villa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mauney
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant and smooth experience during your Jeep service. Our team takes pride in providing helpful and informative service to ensure your satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing us for your Jeep service.

August 01, 2023

Great customer service, knowledgeable staff. I was informed through the entire process. I would definitely recommend your dealership. More

by SCCT20124R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our dealership. Our team takes pride in providing excellent customer service and being knowledgeable to assist our customers effectively. We're glad you were informed throughout the entire process. Your recommendation means a lot to us, and we truly appreciate your support. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

August 01, 2023

The service dept took care of my Jeep Gladiator and its TSB. Dane the service manager was great and made sure that the drag link that was worn outside of the TSB was also covered under warranty. I highly r More

by terry.kovarik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Evans, Dan Gordon, Dane Sonnenberg
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that our service department, especially Dane, took excellent care of your Jeep Gladiator and addressed the TSB issue promptly. Customer satisfaction is our priority, and we're glad Dane ensured that the worn drag link was covered under warranty. Your recommendation means a lot to us, and we truly appreciate your support. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

August 01, 2023

Everyone was very helpful and polite. Our salesman Tony was great , he took his time with us, answered all of our questions and made sure we got the perfect vehicle for us. More

by lcompton3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Reid, John Cauble
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with us. Our team takes pride in being helpful and polite to ensure your satisfaction. We're glad Tony, our salesman, provided you with excellent service, taking the time to answer your questions and helping you find the perfect vehicle. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

August 01, 2023

i was provided great service in a timely manner. no problems at all with this location More

by hill.joshua5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you received great service in a timely manner. Our team is committed to providing efficient and reliable service for all our customers. We're glad your experience was problem-free, and we appreciate your support. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

August 01, 2023

For well over 1,5 years, I have been attempting to have the doors repaired on the 5 vans I purchased from you and I am having extreme difficulty accomplishing this. You have had my vans for several months More

by rlatimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Guidi
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

I apologize for the inconvenience and frustration you have experienced with the repairs of your vans. This is not the level of service we strive to provide our customers, and I understand your dissatisfaction. We are actively looking into your case to address the issues promptly and find a suitable solution. Your feedback is valuable, and we want to ensure that your concerns are addressed to your satisfaction. Please reach out to our Service Director Brian Johnson at 704-896-3800, so we can further assist you. Thank you for bringing this to our attention, and we hope to resolve the matter as quickly as possible.

August 01, 2023

Service Writer Jacob Preston is on the top of his, very knowledgeable, definitely customer oriented. Kept me informed all the way. More

by wcbigdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that Jacob Preston provided top-notch service as a Service Writer. Our team takes pride in having knowledgeable and customer-oriented staff who keep our customers well-informed throughout the process. We truly appreciate your kind words and support. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

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