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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

Overview
Reviews
4.7
5,372 Reviews
Call Dealership (704) 755-6596
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20320 Chartown DR

Cornelius, NC

28031

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Showing 5,372 reviews

August 01, 2023

Friendly and helpful service advisor who explained everything and got me out of there quickly. More

by bigj808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that you had a friendly and helpful service advisor who took the time to explain everything and provided quick service. Our team is committed to ensuring your satisfaction and making your visit as pleasant as possible. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

July 31, 2023

I have used LKN Jeep to service my daughter's Wrangler for five years. The service department has always been 5 stars. Today, we took it in for a simple appraisal, with an appointment, etc... We waited More

by Ken Crabb
Recommend Dealer
No
Employees Worked With
Juwan Clark, Nick Jordan
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback, and we apologize for the inconvenience you experienced during your recent visit. We value your loyalty over the past five years and understand your frustration with the lengthy wait for the appraisal. This is not the level of service we strive to provide, and we regret that you were overlooked. We are actively looking into this matter and will address it with our team to ensure such delays do not happen in the future. Your comments help us improve, and we appreciate your understanding. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for bringing this to our attention, and we hope you give us another chance to provide you with a better experience. We look forward to serving you again soon.

July 31, 2023

I had a great experience with my service from beginning to ending thank you so much More

by etta.deans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

You're welcome! We're thrilled to hear that you had a great experience with your service from beginning to end. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a fantastic day!

July 31, 2023

My Experience was great as always! Done in a timely manner! I was able to create an appointment with ease thru the website More

by asariyah8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Report | Print
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 31, 2023

Hello I would like to say that teh customer service was great and I was in and out More

by kareemlivingston75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Report | Print
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello! Thank you for your feedback. We're thrilled to hear that you had a great customer service experience and that we could get you in and out quickly. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

July 31, 2023

Jacob Preston was helpful, courteous and professional. Overall service was good with fast turnaround time. More

by bgore198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Report | Print
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that Jacob Preston provided helpful, courteous, and professional service. Our team takes pride in ensuring our customers have a great experience. We're glad that you were satisfied with the overall service and the fast turnaround time. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we hope to serve you again soon! Have a wonderful day

July 31, 2023

Michael was very helpful and courteous. The dealership is friendly and not overly pushy. I would by a vehicle here again. More

by jboydd67
Recommend Dealer
Yes
Employees Worked With
Michael Botti
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're glad to hear that Michael provided helpful and courteous service, and our dealership's friendly and non-pushy approach made your experience pleasant. Your satisfaction is our priority, and we truly appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again when you're ready to buy a vehicle! Have a fantastic day!

July 31, 2023

Consistently good customer service. Chuck was very cooperative and understanding about my concerns. Bought my Jeep Cherokee … easy quick purchase and service. More

by jim.smalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Report | Print
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you consistently receive good customer service from us. Chuck's cooperation and understanding of your concerns are what we aim for with all our customers. We're glad your Jeep Cherokee purchase and service were easy and quick. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

July 31, 2023

I may recommend here but with a caveat. Actual service was fine but there is a premium paid here. Also, this oil change and tire rotation took over 2 hours. Apparently they had a wrong n More

by jeff.c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Report | Print
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize for any inconvenience you experienced during your recent visit. Our goal is to provide excellent service and value for our customers. We are actively looking into the issues you raised to ensure such delays do not happen in the future. Your comments help us improve, and we appreciate your understanding. Regarding the premium, we understand your concern, and we continuously review our pricing to ensure competitive rates. We also take your feedback on amenities seriously and will work on making them available earlier. We value your loyalty, and we hope you give us another chance to provide you with a better experience in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for bringing this to our attention

July 31, 2023

Mark did a great job helping me get what I wanted. Got me in and out in no time More

by jon81773
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly in service, Mark Mosayebi, John Cauble, Mark Wright
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're glad to hear that Mark provided you with great service and helped you get exactly what you wanted. Efficiency is essential to us, and we're delighted that we could get you in and out quickly. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

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