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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

Overview
Reviews
4.7
5,372 Reviews
Call Dealership (704) 755-6596
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20320 Chartown DR

Cornelius, NC

28031

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Showing 5,372 reviews

July 31, 2023

Very professional service department that does what they say are going to do on your vehicle and completed service in timely manner. More

by chemphill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Brown, Sal Curatolo
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to hear that you had a professional service experience and that our team delivered on their promises to your vehicle. Providing timely and reliable service is essential to us, and we're glad we met your expectations. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

July 31, 2023

Service was efficient and the time quoted to perform the tasks was met earlier than stated. More

by adamagain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stone
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an efficient service experience and that the tasks were completed earlier than expected. Our team takes pride in providing timely and reliable service to our customers. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

July 31, 2023

Dropped our Jeep off the get an oil change and tire rotation. Process was simple and easy. They had it completed very quickly. More

by onealjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley Murchie
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're glad to hear that your experience with getting an oil change and tire rotation for your Jeep was simple, easy, and completed quickly. Our team is committed to providing efficient service to ensure your satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

July 31, 2023

Awesome working with her, Christa was very professional and did the research on my warranty to get matters resolved quickly. More

by tross1153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that Christa provided you with awesome and professional service. Our team takes pride in going the extra mile to research and resolve matters quickly, especially concerning warranties. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

July 31, 2023

Even though I had to bring my car in 4 times for the same problem and for about 4 weeks, Kelley the service advisor, and the shop Forman were remained in communication with me throughout the process. I felt More

by .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason White
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We're glad to hear that Kelley, the service advisor, and the shop foreman remained in communication with you throughout the process, and the technician made efforts to identify and fix the problem with your car. We appreciate your understanding of the communication issues, and we are working on improving our internal processes to ensure smoother coordination between our team members. Your satisfaction is important to us, and we apologize for any inconvenience caused during the multiple visits. We value your loyalty, and we hope that your next visit will be more efficient and hassle-free. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

July 31, 2023

Kelley was very helpful and kept me updated regularly on the status of my vehicles service. More

by FLECK0620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
Report | Print
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that Kelley provided you with helpful and attentive service, keeping you regularly updated on the status of your vehicle's service. Our team takes pride in ensuring our customers are well-informed throughout the process. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a great day!

July 31, 2023

Clean and friendly, staff is courteous and knowledgeable. Helpful representatives. Congested entering and leaving the property. More

by sgtjad2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad to hear that you found our dealership clean and the staff friendly, courteous, and knowledgeable. Providing helpful representatives is essential to us, and we're pleased you had a positive experience. We understand your concern about congestion entering and leaving the property, and we are hoping to address the traffic concern as we move into our new location in the coming months. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

July 31, 2023

I have been bringing my 2015 Ram there for 5 years. Always happy until this last time . More

by xco738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
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Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience or disappointment you experienced during your last visit. Our team takes pride in providing excellent service, and we regret falling short of your expectations this time. We are actively looking into your concerns to address them promptly and ensure your future visits are as pleasant as before. Your continued support and loyalty mean a lot to us, and we hope you give us another chance to make things right. If you have any specific feedback or questions, please don't hesitate to reach out to our Service Director, Brian Johnson at 704-896-3800. Thank you for bringing this to our attention, and we look forward to serving you again soon.

July 31, 2023

Excellent service! Service agents are knowledgeable and easy to deal with, had the car ready by the committed time. Thanks! More

by jorge066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Report | Print
Aug 05, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you had an excellent service experience with us. Our team takes pride in being knowledgeable and easy to deal with, ensuring your satisfaction. Timely service is crucial to us, and we're glad we could have your car ready as promised. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a fantastic day!

July 31, 2023

Made online appointment for an oil change. Upon arrival was told it would be two hours plus. As usual, appointment wasn’t in the system but showed rep on my phone the appointment info. After More

by alonzoeight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with any of those individuals!
Report | Print
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with our team. We have forwarded all of your concerns over to our service management team to perform an internal review of our processes. Please reach out to our Service Management team at jalexander@lakenormanchrysler.com. Thank you and we look forward to speaking with you.

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