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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.7
5,372 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,372 reviews

July 31, 2023

Mark Mosayabi is great and will take care of you. He spent time figuring out exactly what I wanted on my new Ram truck. He took me over to Carolina Customs and they also did a great job listening and More

by chrisw
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi, Kevin Murphy
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of Mark Mosayebi and the team at Carolina Customs! We are glad you are enjoying your new truck and hope to work with you more in the future!

July 30, 2023

Was great and easy to work with. I would recommend this dealer to any one. More

by dereksmith0819
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're thrilled to hear that you had a great and easy experience with us. We truly appreciate your recommendation and look forward to serving you again.

July 30, 2023

The service associate was helpful, courteous, and professional. I was also able to pickup my vehicle in a reasonable amount of time. More

by ESIMSJR77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 30, 2023

The crew took great care of my car and me. They were courteous and professional. More

by kimberly.orefice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 30, 2023

They were prompt and accommodating. The process to make a reservation were very easy. Jacob was a wonderful service writer. More

by chad80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the kind words! We're glad you found our service prompt and accommodating. We appreciate your feedback on the reservation process, and Jacob will be delighted to hear your compliments!

July 30, 2023

Sat in the waiting room for 20 extra minutes before I saw the email that my car was ready. The temperature settings were changed in the car and I’m not sure why. More

by J2RACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for the wait and inconvenience. We'll address the communication delay to ensure timely notifications. Regarding the temperature settings, we'll investigate the issue to prevent any recurrence. Thank you for bringing this to our attention.

July 30, 2023

My service advisor Kellye was great but she was off for a couple of days and when I called to check on my vehicle no one could tell me anything about it it and when she came back 4 days later it had been More

by chapman_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for acknowledging Kellye's excellent service. We apologize for the lack of updates during her absence. We'll work on better communication to avoid such issues in the future. We appreciate your patience and hope to serve you better next time.

July 30, 2023

Always have a great experience but this was the first time with the new owner dealership. Took awhile for customer service to come out and fill my needs but once in. I was in and out in an hour. Didn’t d More

by ersmith1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Christman
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for sharing your first experience with us under new ownership. We apologize for the initial delay in service but are glad you were assisted promptly later on. We're sorry about the missed car wash; we'd love to make it up to you. Please visit us for a complimentary car wash.

July 30, 2023

I came in for my first oil change. The service took as long as the estimate, and my Jeep came back clean so I was happy. More

by nick.cigic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 29, 2023

Excellent service, with a team both professional and courteous in delivering a positive customer experience. More

by dellaway1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston, Christa Cook
Jul 31, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're delighted that you had an excellent service experience with our professional and courteous team. Providing a positive customer experience is our top priority, and your kind words are truly appreciated. We hope to welcome you back soon!

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