Lake Norman Chrysler Dodge Jeep Ram

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that you had a friendly and helpful service advisor who took the time to explain everything and provided quick service. Our team is committed to ensuring your satisfaction and making your visit as pleasant as possible. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

Lake Norman Chrysler Dodge Jeep Ram responded

I apologize for the inconvenience and frustration you have experienced with the repairs of your vans. This is not the level of service we strive to provide our customers, and I understand your dissatisfaction. We are actively looking into your case to address the issues promptly and find a suitable solution. Your feedback is valuable, and we want to ensure that your concerns are addressed to your satisfaction. Please reach out to our Service Director Brian Johnson at 704-896-3800, so we can further assist you. Thank you for bringing this to our attention, and we hope to resolve the matter as quickly as possible.

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're glad to hear that Mark provided you with great service and helped you get exactly what you wanted. Efficiency is essential to us, and we're delighted that we could get you in and out quickly. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're glad to hear that your experience with getting an oil change and tire rotation for your Jeep was simple, easy, and completed quickly. Our team is committed to providing efficient service to ensure your satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an efficient service experience and that the tasks were completed earlier than expected. Our team takes pride in providing timely and reliable service to our customers. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're delighted to hear that you had a professional service experience and that our team delivered on their promises to your vehicle. Providing timely and reliable service is essential to us, and we're glad we met your expectations. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

Lake Norman Chrysler Dodge Jeep Ram responded

Hello! Thank you for your feedback. We're thrilled to hear that you had a great customer service experience and that we could get you in and out quickly. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

Lake Norman Chrysler Dodge Jeep Ram responded

You're welcome! We're thrilled to hear that you had a great experience with your service from beginning to end. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a fantastic day!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback, and we apologize for the inconvenience you experienced during your recent visit. We value your loyalty over the past five years and understand your frustration with the lengthy wait for the appraisal. This is not the level of service we strive to provide, and we regret that you were overlooked. We are actively looking into this matter and will address it with our team to ensure such delays do not happen in the future. Your comments help us improve, and we appreciate your understanding. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for bringing this to our attention, and we hope you give us another chance to provide you with a better experience. We look forward to serving you again soon.

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad to hear that you found our dealership clean and the staff friendly, courteous, and knowledgeable. Providing helpful representatives is essential to us, and we're pleased you had a positive experience. We understand your concern about congestion entering and leaving the property, and we are hoping to address the traffic concern as we move into our new location in the coming months. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!