Lake Norman Chrysler Dodge Jeep Ram

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that Kelley provided you with helpful and attentive service, keeping you regularly updated on the status of your vehicle's service. Our team takes pride in ensuring our customers are well-informed throughout the process. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a great day!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that Christa provided you with awesome and professional service. Our team takes pride in going the extra mile to research and resolve matters quickly, especially concerning warranties. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We're glad to hear that Kelley, the service advisor, and the shop foreman remained in communication with you throughout the process, and the technician made efforts to identify and fix the problem with your car. We appreciate your understanding of the communication issues, and we are working on improving our internal processes to ensure smoother coordination between our team members. Your satisfaction is important to us, and we apologize for any inconvenience caused during the multiple visits. We value your loyalty, and we hope that your next visit will be more efficient and hassle-free. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience or disappointment you experienced during your last visit. Our team takes pride in providing excellent service, and we regret falling short of your expectations this time. We are actively looking into your concerns to address them promptly and ensure your future visits are as pleasant as before. Your continued support and loyalty mean a lot to us, and we hope you give us another chance to make things right. If you have any specific feedback or questions, please don't hesitate to reach out to our Service Director, Brian Johnson at 704-896-3800. Thank you for bringing this to our attention, and we look forward to serving you again soon.

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you had an excellent service experience with us. Our team takes pride in being knowledgeable and easy to deal with, ensuring your satisfaction. Timely service is crucial to us, and we're glad we could have your car ready as promised. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a fantastic day!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize for any inconvenience you experienced during your recent visit. Our goal is to provide excellent service and value for our customers. We are actively looking into the issues you raised to ensure such delays do not happen in the future. Your comments help us improve, and we appreciate your understanding. Regarding the premium, we understand your concern, and we continuously review our pricing to ensure competitive rates. We also take your feedback on amenities seriously and will work on making them available earlier. We value your loyalty, and we hope you give us another chance to provide you with a better experience in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for bringing this to our attention

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you consistently receive good customer service from us. Chuck's cooperation and understanding of your concerns are what we aim for with all our customers. We're glad your Jeep Cherokee purchase and service were easy and quick. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon! Have a wonderful day!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're delighted to hear that Jacob Preston provided helpful, courteous, and professional service. Our team takes pride in ensuring our customers have a great experience. We're glad that you were satisfied with the overall service and the fast turnaround time. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we hope to serve you again soon! Have a wonderful day

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're glad to hear that Michael provided helpful and courteous service, and our dealership's friendly and non-pushy approach made your experience pleasant. Your satisfaction is our priority, and we truly appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again when you're ready to buy a vehicle! Have a fantastic day!

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review of Mark Mosayebi and the team at Carolina Customs! We are glad you are enjoying your new truck and hope to work with you more in the future!