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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.9
5,423 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,423 reviews

July 23, 2023

I have brought my vehicle to Carolina Customs, the company who Lake Norman Ram uses for repairs numerous times only to get my vehicle back with the issues I brought it in for. This last time they had More

by jimw248
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Guidi
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for the inconvenience and disappointment you've experienced. We take your feedback seriously and will address the communication and repair issues with Carolina Customs to ensure better service in the future. Please reach out to our Service Director, Brian Johnson, at 704-896-3800 or bjohnson@parksautogroup.com to discuss this experience further.

July 22, 2023

Great great j j j j j j j j j j j j j More

by joeltcooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Brown, Tanisha Hampton, Eric Street
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 22, 2023

Michael was great. Unfortunately the rest of my purchase was not. Fell in love with a vehicle only to find out it was not what was advertised. I ended up returning it w More

by workingmission
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Botti
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're glad to hear Michael provided excellent service. We apologize for the miscommunication and will work on improving our advertisements for a better experience. Please reach out to our Sales Manager Willie Brown at wbrown@lakenormanchrysler.com or 704-896-3800 to discuss this experience further.

July 21, 2023

Jacob Had me in and out under the estimated time for my oil change. Thanks More

by caruccimatthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

July 21, 2023

Easy experience. They took care of everything. I left with the keys and car after about 2 hours. More

by johnconn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi, Dane Sonnenberg, Tanisha Hampton
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

July 21, 2023

Kelly kept me informed and in the loop on the service to my vehicle the entire time. She went above and beyond More

by susiewolding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

July 20, 2023

Tim reached out to my agency and had exactly what we needed sitting on the lot. Gave us a great price on our vehicle and showed us the growth and potential for future endeavors with this company. We wer More

by OFFICERJACKSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim, Williams
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

July 20, 2023

Had an appointment but still had to wait 2 hours for recall inspection to be done. More

by mdbosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the good review, we apologize for an inconveniences that this delay caused. We will continue to review our internal process to improve efficiency and timeliness. Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (704) 896-3800.

July 20, 2023

Chuck was on top of the service department giving me updates on my truck, and additional services that were found that need to be done for my inspection. great job, this is my wife's truck and i need t More

by hmassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

July 20, 2023

The staff is always very professional and courteous only thing missing is the snacks needed to be restocked. More

by lnp2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Guidi
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the good review, we apologize for the lack snacks restocked in our lounge. We will make adjustments to our restock times to ensure that no customer is left without snacks and drinks. Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

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