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Lake Norman Chrysler Dodge Jeep Ram

Cornelius, NC

4.8
5,662 Reviews

20320 Chartown DR

Cornelius, NC

28031

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Showing 5,662 reviews

July 20, 2023

Chuck was on top of the service department giving me updates on my truck, and additional services that were found that need to be done for my inspection. great job, this is my wife's truck and i need t More

by hmassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

July 20, 2023

They did not communicate well. Left us hanging for 5 hours. They ultimately admitted it was something they couldn't do. Made the issue worse in the car (leather is peeling off of t More

by tssgm2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Botti
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with our team and we apologize for these let downs. Please reach out to our Sales Manager, Phil Grainger, to discuss these concerns and work toward a resolution at pgrainger@parksautogroup.com or 704-896-3800.

July 20, 2023

Jacob was friendly and professional. Excellent at his job! He got my car in and out as quickly as possible. More

by cherihowell56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 20, 2023

Tim reached out to my agency and had exactly what we needed sitting on the lot. Gave us a great price on our vehicle and showed us the growth and potential for future endeavors with this company. We wer More

by OFFICERJACKSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim, Williams
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

July 20, 2023

Had an appointment but still had to wait 2 hours for recall inspection to be done. More

by mdbosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Cook
Jul 24, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the good review, we apologize for an inconveniences that this delay caused. We will continue to review our internal process to improve efficiency and timeliness. Wishing you many safe and enjoyable miles!

Aug 08, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (704) 896-3800.

July 19, 2023

The dealership is a great experience to work with in buying a car. Easy going and very understanding. More

by jphillips19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Street
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review!

July 19, 2023

Much faster than the last time I was in to get service done. Great job More

by dzcar248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 4-star review! We would like to learn more about how to make this a 5-star experience. Please reach out to our Customer Relations manager at hsmith@lakenormanchrysler.com.

July 19, 2023

They are always great. This time i was glad to see the price before they started working. More

by SILVERFOX1022.VJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Conner
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

July 19, 2023

Love the vehicle I got and sales staff was willing to work with me on my trade, but when I got there it didn't seem that my time mattered much. I waited until almost time for the dealership to close bef More

by richardmears2255
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Koenig, Gregg Herbst
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of our Sale Department and we apologize for the inconveniences and time delays that were caused by our team. We will be forwarding this review to our Sale Management team to discuss these concerns and look for ways to improve our processes going forward. Thank you.

July 18, 2023

Gary was great. He was actually the reason I came back to purchase from your company. More

by davidlee1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cauble, Gary Whitbeck
Jul 20, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

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